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Eric Defalco

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Eric Defalco

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Eric Defalco

Service Advisor

Tasca Automotive Group

1300 Pontiac Ave
Cranston, RI 02920

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5.0

504 Reviews

Overview Reviews (504) Inventory (718)

5.0

504 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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504 Reviews of Eric Defalco

February 17, 2025

Dealership Rating

Employee Rating

Eric Defalco is a great communicator who keeps clients in the loop and over estimates the time it will take do the customer is not disappointed. the loop and over estimates the time it will take do the customer is not disappointed. More

by Mcsquared705

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 17, 2025 -

Tasca Automotive Group responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Eric delivered such a great experience!

February 17, 2025

Dealership Rating

Employee Rating

I made an appointment for an oil change and tire rotation ! They were very speedy I didn’t have to wait to long ! Very happy about that! ! They were very speedy I didn’t have to wait to long ! Very happy about that! More

by Skypainter69

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eileen Aquilante, Todd Amaral, Andrew Aytac, Edward Nardolillo, Matt Cabral, Carly Pacheco

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Feb 17, 2025 -

Tasca Automotive Group responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 12, 2025

Dealership Rating

Employee Rating

Service department is excellent. Vehicle was ready before the time quoted, and was washed upon my arrival. Vehicle was ready before the time quoted, and was washed upon my arrival. More

by mark.lanoie

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 12, 2025 -

Tasca Automotive Group responded

Mark, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Tasca Automotive Group.

February 12, 2025

Dealership Rating

Employee Rating

Service was excellent Delivered on time . Constant communication.. Auto was cleaned . Loaner was provided. No surprise charges Constant communication.. Auto was cleaned . Loaner was provided. No surprise charges More

by Nstlaurent58

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bayo Dina, Ken Petricone, Todd Amaral

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Feb 12, 2025 -

Tasca Automotive Group responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 09, 2025

Dealership Rating

Employee Rating

Excellent service from Eric in Lincoln service. Went out of his way to ensure job done well Went out of his way to ensure job done well More

by Splintzwinters

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 10, 2025 -

Tasca Automotive Group responded

Thank you for taking the time to share your thoughts on working with Eric and our team. We're glad to hear we delivered such a great experience!

January 31, 2025

Dealership Rating

Employee Rating

Brennan has always been very helpful, their service department is knowledgeable and does very clean work. department is knowledgeable and does very clean work. More

by 2525mike

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brennan

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Feb 02, 2025 -

Tasca Automotive Group responded

Thank you for taking the time to share your thoughts on working with Brennan and our team. We're glad to hear we delivered such a great experience!

January 27, 2025

Dealership Rating

Employee Rating

Very customer oriented, customer service representatives communicate when they say they will, as followup has been on point every time. communicate when they say they will, as followup has been on point every time. More

by lacourse6

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Edward Nardolillo, Christopher Promades, Marissa Vedder, Jessica Vedder

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Jan 27, 2025 -

Tasca Automotive Group responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 20, 2025

Dealership Rating

Employee Rating

The auto repair shop for Mazda is phenomenal. They were friendly, responsive and treated me like royalty! They were friendly, responsive and treated me like royalty! More

by suzdonof

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Edward Nardolillo, Christopher Promades, Marissa Vedder, Jessica Vedder , Stephen Dias

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Jan 20, 2025 -

Tasca Automotive Group responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 19, 2025

Dealership Rating

Employee Rating

Eric always goes above and beyond and make sure everything is fixed! Always gives me heads up on my car when it will be ready! Excellent customer service always! Very satisfied! everything is fixed! Always gives me heads up on my car when it will be ready! Excellent customer service always! Very satisfied! More

by Janethooper83

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 20, 2025 -

Tasca Automotive Group responded

Jane, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Tasca Automotive Group. We look forward to having you as one of our valued customers for many more years to come!

January 17, 2025

Dealership Rating

Employee Rating

The service is top notch the employees are so friendly and attentive to details and my needs.Eric is the best service advisor I have ever dealt with it's a pleasure to bring my lincoln to him and attentive to details and my needs.Eric is the best service advisor I have ever dealt with it's a pleasure to bring my lincoln to him More

by joemac126

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 17, 2025 -

Tasca Automotive Group responded

Joe, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if Eric can be of further assistance.

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