Eric Costello

I want to express my deepest appreciation for the outstanding service provided by Mr. Eric Martinez. I went for oil change and two weeks I purchased 2026 X3 30i. From the moment I walked into the dea outstanding service provided by Mr. Eric Martinez. I went for oil change and two weeks I purchased 2026 X3 30i. From the moment I walked into the dealership, he demonstrated professionalism, patience, and genuine care that went far above any expectations. What truly stood out was how Mr. Martinez gave me the time and space I needed to make the right decision—without pressure, without rushing, and always with complete honesty. His ability to guide, inform, and support while still respecting the customer’s process is rare and invaluable. I have purchased vehicles before from different BMW dealerships, but I can confidently say that Mr. Eric Martinez is the BEST salesperson I have ever dealt with in ANY dealership. His knowledge, courtesy, and dedication made this experience exceptional. If you want someone who cares about the customer, not just the sale, ask for Mr. Eric Martinez. He sets the standard for excellence. More

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Fast service department. Knowledgable employees that understand and take care of customer needs. Clean facility. Knowledgable employees that understand and take care of customer needs. Clean facility. More

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Great dealership Everyone was very professional the service was excellent the vehicle was done on time service was excellent the vehicle was done on time More

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Great service throughout! Quick check in and out. Communication was very good and was completely satisfied. Quick check in and out. Communication was very good and was completely satisfied. More

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The team was absolutely brilliant, they accomplished timely and help with all my need. Thank you again timely and help with all my need. Thank you again More

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Great service and always on top of the needs for the appointment. Very helpful and knowledgeable appointment. Very helpful and knowledgeable More

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They took a week more than expected, they use up almost the entire gas in my 2024 BMW X7 gas tank. It was full when I gave them and when I received the car the tank was empty. Then they told me they have u the entire gas in my 2024 BMW X7 gas tank. It was full when I gave them and when I received the car the tank was empty. Then they told me they have used the car to test stuff. Test what. You know it takes one week running the cars long miles to drain gas that much. My nephew has also same experience with his 340 he left with them. They also fired Javier or they told me he left BMW when I got there to take the car. They were supposed to vacuum the car and they had not. My nephew also took the 340 there and they charged him $200 for alignment and make him wait for the whole day and it was still making same noise and same misalignment problems. After he complained about that they made him go back again 10 days later and do same thing. I will never go back to them. They are not honest More

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BMW Wesley Chapel is the best dealership I have ever been to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!! to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!! More

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Phenomenal experience - We Love BMW of Wesley Chapel. The sales representative Anthony and Finance Manager Tomas was transparent during our buying experience The sales representative Anthony and Finance Manager Tomas was transparent during our buying experience More

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Very friendly and courteous, performed the service on time, Very satisfied and would highly recommend them to my friends! time, Very satisfied and would highly recommend them to my friends! More

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