Eric Collier Sr

Eric Collier was outstanding. We were vacillating between various models, and he was patient with us throughout the week, as we worked through the decision making process. A c We were vacillating between various models, and he was patient with us throughout the week, as we worked through the decision making process. A couple of things we'd like to address however: 1) we contacted you through Jerry Reynold's Carpro website, where we were told there would be a "VIP certificate" sent to us. Never received it. 2) We Specifically asked to be contacted via email First. Instead, Eric called us on the phone on his way into work (very prompt; way to go Eric!) -- evidently no one informed him to contact us initially through e-mail first. 3) Within minutes another person contacted us by phone from Rusty Wallis, further disregarding our initial request to be contacted via e-mail. Evidently there is an issue within Rusty Wallis regarding mis-communication. 4) While going over the numbers, we were originally told our vehicle was only worth $500. We understand it's a stick shift, but the car ran well, was clean, with no history of accidents or other mechanical issues. It had a clean title, only 137K miles on it (for an 11 year old car), and just-last-month registration AND an actual spare tire kit and floor/cargo mats (unlike the NEW Accord Hybrid) To put that in perspective of how outrageous that offer was, it was only a $100 more than my father received for his car with a cracked engine block, 30 years ago! The term low-balling" comes to mind. 5) it was the end of the calendar year -- we were expecting lower prices for what was "last year's model" (i.e. the 2025's are already out). 6) when we went in for the final numbers, the amount on our trade-in had been adjusted up to $1,000, but the earlier promise of taking off the entire $5,000 for all the stuff we didn't want (the majority of the "Protective Plan") was off the table. In addition, we'd have to pay for the spare tire kit. When we tried to reason with the Desk Manager, she gave a firm NO. We almost walked out due to that lack-of-negotiating and firm stance/demeanor. 7) Finally, once we were working through the final details of buying the car, the Desk Manager called ALL salespeople back for a meeting, even though we were in the middle of the sale. Why she requested Eric to attend a meeting while in the midst of finalizing the sale is beyond us. We were left sitting (15+ minutes). Apparently this meeting was more important than the customer. By the time Eric returned from the meeting, our insurance agent had left her office for the day and was not available to communicate our insurance information. We realize that selling cars at a profit is what sustains a business and provides your employees with a decent living. But for a manager to firmly refuse to negotiate on certain things after the salesman (who has a Lot of experience) has spent so much time with us, doesn't speak well towards building a positive relationship with the customer. It can come across that either the Desk Manager and/or the company is trying to squeeze every penny out of the customer -- even during the holiday season! So would we recommend Rusty Wallis? Hard to say. Our experience with our salesman, Eric Collier Sr. would indicate a resounding "yes", However, there were a few other individuals we encountered (another salesman and the manager) that might sway us in the other direction. More

by gratitude8 Verified Customer Verified Customer

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Everyone was nice, Did not have to wait as long as I expected too. Everything was great!!! expected too. Everything was great!!! More

by MYRA_ANDERSON2 Verified Customer Verified Customer

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As a first time buyer the only and best choice to talk to is with Eric Collier! Before even signing the papers Eric kept in touch with me until my date appointment to test drive the car. He answered all of m is with Eric Collier! Before even signing the papers Eric kept in touch with me until my date appointment to test drive the car. He answered all of my questions that I had over the phone and in person, explained all the features the car came with! Made sure I was comfortable and was very patient with my nervousness, which was very helpful and I appreciate him very much. He cared more about me than anything else which was a plus on my end (personally)! Eric Collier is your man to talk to 100%!!! Also in the finance department JOHN is the way to go! He explained everything that was needed and the most important part haha! Amazing 10/10. More

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I have commented on this before. After getting the car back, I didn't notice until after it was dark that someone who worked on the car had turned the headlights off. I normally le After getting the car back, I didn't notice until after it was dark that someone who worked on the car had turned the headlights off. I normally leave the switch in the automatic position and don't worry about the headlights being on. I don't know why it was necessary to turn the headlights off for this service, but you did, and then didn't set the switch back where it was. Every time this happens, I will rate you one star, because I have told you about it before. And this survey tool sucks -- it requires rating "people I worked with" and frankly I don't remember any of their names. More

by C_B_STEVENS Verified Customer Verified Customer

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Eric is the reason I chose to shop here again. If it wasn’t for him I probably wouldn’t have chose Rusty Wallis for my new vehicle. Eric has sold us two vehicles and I enjoyed his experience. I hi If it wasn’t for him I probably wouldn’t have chose Rusty Wallis for my new vehicle. Eric has sold us two vehicles and I enjoyed his experience. I highly recommend asking for Eric if you choose to buy a car here! Eric’s personality just makes the experience enjoyable! The dealership itself isn’t a bad one but each experience we have had I notice we always hit a bump and it can be a bit frustrating in the process. I feel like not enough detail is provided in the process. The finance part of the experience is always frustrating. I don’t recommend working with John Pomroy, he got a bit frustrated with me over the phone and had a bit of an attitude and nobody ever wants to encounter that. I will make sure if I ever return that John is not my finance guy! Jeremy is the finance guy to deal with! I also want to mention Jeff Wallis and thank him for helping us out during our frustration. We have gotten frustrated twice and Jeff was the one to clear up the mess and make us feel at ease! Jeff also keeps a great composure when explaining situations to help make sure you understand everything word from word. Thank you Jeff for being so understanding and helpful! Overall I rate my experience a 4/5. Without Eric a 3/5. More

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everytime i visit for car service i get the upmost care and service that’s available and service that’s available More

by Greenandrea318 Verified Customer Verified Customer

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Today I bought a 2025 Honda Civic from a salesman by the name of Eric along with Mr. Welch. Today was the best day this year! name of Eric along with Mr. Welch. Today was the best day this year! More

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Eric was super helpful and considerate with it being my first time buying a car! first time buying a car! More

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I had a very positive experience at Rusty Wallace Honda. I would recommend to include them in your vehicle search. I would recommend to include them in your vehicle search. More

by Drhenry61 Verified Customer Verified Customer

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Amazing customer service. This is my second vehicle and I will continue being Chin’s customer and going back to Rusty Wallis for another lease. Highly recommend the dealership This is my second vehicle and I will continue being Chin’s customer and going back to Rusty Wallis for another lease. Highly recommend the dealership! More

by bcbg43485 Verified Customer Verified Customer

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