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Eric Castillo
Eric Castillo at Herb Chambers Lexus of Hingham

Eric Castillo | Page 5

Service Director

Herb Chambers Lexus of Hingham

141 Derby St
Hingham, MA 02043

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4.8
48 Reviews

Industry Experience

26 yrs, 6 mos

4.8

48 Reviews

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48 Reviews of Eric Castillo

May 27, 2023

Dealership Rating
Employee Rating

Excellent service Keeps getting better Eric is doing a fine job Lauren is amazing and very responsive More

by hakim.lakhani@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren and Jano

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May 30, 2023

Herb Chambers Lexus of Hingham responded

We're delighted to hear that you had an excellent experience with the service at Herb Chambers Lexus of Hingham. It's wonderful to know that Eric is doing a great job and that Lauren provided amazing and responsive service. We appreciate your support and hope to see you again soon!

April 29, 2023

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Employee Rating

Always great service and professional. Eric in service and Ryan Tierney in sales especially. The manager Patrick was also helpful. More

by robertmoscow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Tierney, Patrick Chahwan , Vitor Duarte, Joseph Sullivan

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May 01, 2023

Herb Chambers Lexus of Hingham responded

We're delighted by your positive review! Thanks for highlighting the service you received from Eric, Ryan, and Patrick. It is our top priority to ensure customer satisfaction at Herb Chambers Lexus of Hingham. We look forward to seeing you down the road, take care!

April 10, 2023

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Excellent service! Love our Lexus. We would highly recommend this dealership! We’ve been with them for a number of years! More

by MaryAnn Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2023

Herb Chambers Lexus of Hingham responded

MaryAnn, thank you for the review! We are thrilled to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!

March 29, 2023

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Very professional friendly service All those dealing with me on every visit have been very attentive to my needs More

by kevinf.oconnor55
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCafferty

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Mar 29, 2023

Herb Chambers Lexus of Hingham responded

Thank you so much for your glowing review, Kevin! Our team is always here to help you out!

December 07, 2022

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Employee Rating

Excellent service. Eric and Kevin were great! I will be back next year for my yearly service and detailing. Thanks and happy holidays. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Chan

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Dec 07, 2022

Herb Chambers Lexus of Hingham responded

Lisa, we can't wait to share your feedback with Eric and Kevin! Thank you for your loyal business and we look forward to seeing you again at Herb Chambers Lexus of Hingham!

December 07, 2022

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I can’t say enough about the superior staff, from the gentleman who picked up my car, to the service manager, secretary, and mechanics. I was kept up to date during the entire process of the 36 month ser More

by SusanRP
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Chen, Joe Cagdas , Kevin Chan, Not all names available

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Dec 08, 2022

Herb Chambers Lexus of Hingham responded

Susan, We are pleased to hear about your positive experience here at Herb Chambers Lexus of Hingham. We take pride in our staff providing the best customer service in the most efficient manner. We thank you for your business and hope to see you in the future!

December 02, 2022

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Outstanding customer support and service. I could not be more pleased throughout the entire process, both pre and post purchase. I would strongly recommend this dealership . More

by Glenn McLaughlin
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Technicians

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Dec 02, 2022

Herb Chambers Lexus of Hingham responded

Thank you for this great review, Glenn! We are thrilled to hear that our team was helpful and supportive. Your feedback means a lot to us at Herb Chambers Lexus of Hingham.

November 29, 2022

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Employee Rating

Excellent, excellent service from the time in to time out. Lauren was especially helpful & very pleasant. More

by Pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Chan, Lauren

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Nov 29, 2022

Herb Chambers Lexus of Hingham responded

Thank you for the great review and the kind words about Lauren and our team here at Herb Chambers Lexus of Hingham! We hope to see you in the future!

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