Eric Burnheimer

Professional,very helpful Eric looked for the best deal for me.I am very happy with my new car. for me.I am very happy with my new car. More

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I called ahead and asked specific questions about payment via personal check and a particular car I was interested in, before driving an hour and a half to the dealership. Turns out they are not being up fr via personal check and a particular car I was interested in, before driving an hour and a half to the dealership. Turns out they are not being up front about pricing - not only is there no negotiating anymore, they have added addendums - extra money on top of sticker price - to new cars! A LOT! My plan was to buy a new car that day, and while I did eventually drive away in a new car (not the one I had come to see), my experience was very unsatisfactory. The sales manager was rude and even though I had been told on the phone they would accept my check with no problem (I told them they could call the bank to verify funds), they threatened to hold the registration papers until it cleared. When I objected, he relented - but then leaned forward and said "if that check doesn't clear, I am coming after that car" - and he did not say it nicely at all! I felt discriminated against as a woman buying her own car (I purposely left my husband at home), and the entire experience left me upset and angry. While the salesman I dealt with was really wonderful, this sales manager was a jerk. Terrible customer service on his part. More

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