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Eric Austin
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Eric Austin
Service Advisor
Dick’s CJDR of Wilsonville
25600 SW Parkway Center Dr
Wilsonville, OR 97070
21 Reviews
Dealership Experience
9 mos
21 Reviews
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21 Reviews of Eric Austin
November 13, 2024
I had to come in twice to get my issue resolved. They was a lack on communication and organization. When I came in, I originally spoke with Tyler George he had zero clue why I was there and told me They was a lack on communication and organization. When I came in, I originally spoke with Tyler George he had zero clue why I was there and told me I couldn’t get helped when I had a text conversation with the store to come in and get a new key. He they told me to wait for the service manager who was clearly busy helping another customer (understandable) but did nothing to reassure me that my issue would get resolved. I was frustrated because my key was broken by the service team and I had to cancel my plans twice to get it fixed. More
by johnsalisbury99
Verified CustomerOther Employees Tagged: Tyler George , The salesman joel who sold me the car gets 5 stars
November 05, 2024
Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. More
by aphilp00
Other Employees Tagged: Steve Ruff, Drew Pierce, Tyler George, Kylie Lima, Michael Kinney, Kassidy Donado
November 01, 2024
Eric takes the time to research problem and warranty. Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, h Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, he is pleasant and appears to be respected and well liked. I usually seek him out for assistance because he is consistently good, remembers me and appears to be an advocate for me regarding the vehicles issues More
by ptdj
October 12, 2024
All contacts have been handled on very professional manner facility is very conducive to do business with manner facility is very conducive to do business with More
by shami65
Other Employees Tagged: Ryan Rummerfield, Joshua DeLaunay
October 07, 2024
Dropped off vehicle the night before service. On day of appointment received no calls or any status. Called dealer day after appointment spoke to Eric was told he would walk out to tech and call On day of appointment received no calls or any status. Called dealer day after appointment spoke to Eric was told he would walk out to tech and call me back in a few minutes. No call… called again spoke to someone else they put me on a few min hold then returned to say vehicle should be done that day. Got a text saying should be done that day as well. Called back as ‘should’ does not say will be ready to pick up…was told I could pick up near 5:30. Overall seems very little effort was taken as at no time was I called and the text message was too ambiguous for me to plan to drive in. Forcing me to make the necessary calls. More
by Gary
Other Employees Tagged: Kassidy Donado
September 30, 2024
My service center experience was initially bad. Drew eventually made up for the horrible customer service from Tyler. I called for a copy of an invoice but was told by Tyler he/they couldn’t email Drew eventually made up for the horrible customer service from Tyler. I called for a copy of an invoice but was told by Tyler he/they couldn’t email it and I had to drive to Wilsonville from Portland to pick it up. The next week I dropped my vehicle off for service and I was informed that my invoice would be emailed to me. xxx?! Making me waste my time and money! More
by porterslunged40
Other Employees Tagged: Drew Pierce, Tyler George
September 25, 2024
Came in for an oil change, left with an amazing customer service experience. The crew there is newer but you’d never know it walking in because the high level of customer service and welcoming feeling you g service experience. The crew there is newer but you’d never know it walking in because the high level of customer service and welcoming feeling you get when you walk through the door. Definitely coming back More
by AALEXANDRE1028
Other Employees Tagged: Drew Pierce, Tyler George, Kylie Lima, Michael Kinney, Kassidy Donado , Angel Jimenez
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