Enrique Zaragoza
Service Advisor
Ocean Honda of San Juan Capistrano
33555 Camino Capistrano
San Juan Capistrano, CA 92675
Languages Spoken
Spanish
100 Reviews
Write a Review100 Reviews of Enrique Zaragoza
November 19, 2024
Excellent service . Was able to use warranty for repairs so cost me nothing . Also provided loaner car Was able to use warranty for repairs so cost me nothing . Also provided loaner car More
Other Employees Tagged: Christian Delauro, Felix Rodriguez
November 16, 2024
Watch out for the invisible line you can’t cross in the food area! The lady working there will come yelling at you like you are a 10 year old. Otherwise decent service, decent coffee, and decent snacks. food area! The lady working there will come yelling at you like you are a 10 year old. Otherwise decent service, decent coffee, and decent snacks. More
November 08, 2024
The Honda dealership is great. The customer service was awesome. Can’t wait to go back The customer service was awesome. Can’t wait to go back More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Lorena Moreno
October 29, 2024
Always friendly and work well and quickly. Nice waiting room with snacks. Been going there for years! Nice waiting room with snacks. Been going there for years! More
Other Employees Tagged: Christian Delauro
October 25, 2024
Why do you hire people who do Not know how to drive stick? I was asked to drive my car into the service area when I’m a Customer!! Your service is going down hill. Garret the former general manager w stick? I was asked to drive my car into the service area when I’m a Customer!! Your service is going down hill. Garret the former general manager was awesome!!! Now you hire a general manager who does care about the customers. If it wasn’t for Johnny, Enrique and Felix I would take my business elsewhere. Seriously Bring back Garrett! He cared about the customers. I’ve bought several cars from Ocean , but now this might be my last !! Ocean Honda is going down hill with the new General Manager, HE SUCKS!!!! And also your Honda roadside assistance is absolutely Awful!! More
Other Employees Tagged: Garrett Milton, Johnny Palafox, Felix Rodriguez
October 25, 2024
Very professional. East to work with. Got back to me in a timely manner also. East to work with. Got back to me in a timely manner also. More
Other Employees Tagged: Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Lorena Moreno
October 17, 2024
The call-center who handled my initial call did not manage at all. It would be better to have a direct line into the local service rep rather than publishing a phone number for a call center that does manage at all. It would be better to have a direct line into the local service rep rather than publishing a phone number for a call center that does not know how to handle inquiries. Once I started dealing with the service rep, I had a fantastic experience. More
October 03, 2024
Thank you Aoude, Sean, and the rest of the team! You guys rock! I really appreciate your dedication in getting me in my civic sport hatchback! You guys rock! I really appreciate your dedication in getting me in my civic sport hatchback! More
Other Employees Tagged: Chris Davis, Sean Spinuzzi, Auode S, Christian Delauro, Brandon Nelson, Irwin Finelt, Felix Rodriguez, Lorena Moreno
September 28, 2024
I had a really difficult time with service and had to bring my vehicle back because the service that was requested was not done even with the car there all day. Service said they would communicate to th bring my vehicle back because the service that was requested was not done even with the car there all day. Service said they would communicate to the other team members about a discounted service when I brought the car back however no such communication happened. Very dissatisfied. More
September 28, 2024
I have purchased a car here and service 2 of my Hondas here. It has a family owned and treatment experience. More importantly, I trust this dealership. Always a good experience when I go there! here. It has a family owned and treatment experience. More importantly, I trust this dealership. Always a good experience when I go there! More
Other Employees Tagged: Johnny Palafox, Felix Rodriguez