Enrique Sotelo
Enrique Sotelo at Criswell Nissan
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Enrique Sotelo

Sales Consultant esotelo@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

Contact Me
4.8
52 Reviews

Sales Consultant (301) 825-5993 esotilo@criswellauto.com

Dealership Experience

2 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

52 Reviews

Write a Review

52 Reviews of Enrique Sotelo

March 30, 2025

Dealership Rating
Employee Rating

Enrique was very patient and helpful during my car buying experience. I love my Nissan Rogue. The comfort and room in the front and back row seats is wonderful. Will be great for the next road trip. I’m very More

by brigitte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Collins

Apr 01, 2025

Criswell Nissan responded

Thanks for posting this wonderful review of your recent care buying experience. It's exciting to see you enjoyed a standout buying event and are pleased with the impressive features of your new vehicle. Don't hesitate to reach out if we can be of further assistance.

March 30, 2025

Dealership Rating
Employee Rating

Without doubt, an extremely satisfactory experience from beginning to end; the Staff was effective at the highest level of professionalism, competence and integrity! More

by maryellenturner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Criswell Nissan responded

It's exciting to see our courteous and capable staff exceeded your expectations! Thank you for choosing Criswell, and please don't hesitate to give us a call or stop by if we can be of further assistance.

March 19, 2025

Dealership Rating
Employee Rating

Professional and courteous people. They have a commanding knowledge of their products and give honest advice. I definitely recommend. More

by FELIX MULAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Engram, Ashanti Shackleford , Pai.

Mar 24, 2025

Criswell Nissan responded

Thanks for choosing Criswell and taking the time to share your recommendations!

March 16, 2025

Dealership Rating
Employee Rating

Another excellent experience with Criswell Nissan! This is my second vehicle through Criswell and I will be returning again. Enrique was amazing - pleasant, knowledgeable and patient. Sales Manager More

by aprilstubbssmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Collins , Christie (Finance Manager)

Mar 16, 2025

Criswell Nissan responded

We value the opportunity to provide for all of your automotive needs by delivering an overall exceptional car buying experience. We appreciate these kind comments about our team and welcome you to reach out if we can help in any other way.

March 05, 2025

Dealership Rating
Employee Rating

The sales rep and the lady that did our finance processing were amazing. I wish they offered us accessories available for my Nissan Ariya it would have made the experience fulfilling. But I still c More

by be_sabala
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine from Finance

Mar 05, 2025

Criswell Nissan responded

Our top notch team is committed to providing an excellent experience, and it's great to know you were satisfied with the service you received at Criswell. We value your business and truly appreciate your recommendations.

February 27, 2025

Dealership Rating
Employee Rating

Got good deal, called back next day and offered me the original deal I had asked for More

by ALBERTI002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2025

Criswell Nissan responded

We're happy to see you were satisfied with your experience at Criswell! We appreciate your business and welcome you to reach out if we can help in any other way.

February 13, 2025

Dealership Rating
Employee Rating

Criswell doesn't return phone calls after leaving messages and I wind up paying couple thousand more for vehicle then originally because they didn't pay off trade in when they was supposed to I'll ne More

by Halfofcowboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rubin Ferreira

Feb 14, 2025

Criswell Nissan responded

We appreciate all feedback and are sorry to see your experience was anything less than positive. We apologize for any inconvenience and hope you'll consider giving us another chance to work with you on any future automotive needs.

Feb 25, 2025

Halfofcowboy responded

Poor customer service they will lie to you..... that lousy general response no one should deal with criswell

Feb 25, 2025

Halfofcowboy responded

Worst experience ever buying a car

January 29, 2025

Dealership Rating
Employee Rating

The dealer needs to do a better job of providing finance services on the weekend. Or don’t open on Sunday if you can’t accommodate properly. More

by CARRIEBOARDWICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2025

Criswell Nissan responded

Our goal is to provide a simple and seamless car buying event, and it's disappointing to see this was not your experience. We value the opportunity to work with you and welcome you to reach out if we can be of additional assistance.

January 12, 2025

Dealership Rating
Employee Rating

The whole experience was wonderful. Our salesman was very nice and helpful. Your finance department was great to work with. We would come back and deal with your dealership again. More

by MKFISH02
Recommend Dealer
Yes
Jan 13, 2025

Criswell Nissan responded

Awesome! We really appreciate knowing you were pleased with your recent purchasing process at Criswell. We value your business and hope to be of service to you in the future.

January 10, 2025

Dealership Rating
Employee Rating

We bought a used car there, and it was a good experience overall. However, the dealer tried to hide the fact that the remote key did not work. I tried to call the dealer the day after we took the car home More

by honcarol
Recommend Dealer
No
Jan 10, 2025

Criswell Nissan responded

Thank you for sharing this feedback. We are sorry to see you are having issues with the remote key. We encourage you to reach out to one of our managers. We sincerely hope this issue is resolved and you continue to enjoy your new vehicle

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