Enrique Alvarez
Enrique Alvarez at Fields BMW Northfield
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Enrique Alvarez

Advisor

Fields BMW Northfield

700 W Frontage Rd
Northfield, IL 60093

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rated
3 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

8 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

not yet
rated

3 Reviews

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3 Reviews of Enrique Alvarez

August 16, 2023

Dealership Rating
Employee Rating

Do yourself a favor and go anywhere else. Theirs service department is nothing but a collection of dishonest, condescending crooks who will do everything in their power to up charge a custome More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 17, 2023

Fields BMW Northfield responded

Max, I'm sorry to read about your experience. We aim for transparency and honesty in all our interactions, so it's concerning to see we've left the wrong impression. I'd like an opportunity to address this directly with you and work towards a resolution if possible. Please reach out at your earliest convenience - Thank you, Anibal Ruiz - Service Manager - 847-441-5300

Aug 17, 2023

Max responded

Mr Ruiz, You were the one that told me “the times are stressful and I don’t need this“ and you also were the one who refused to service my car, telling my son that “Fields is a private company “ and my car wouldn’t be worked on at your service department. That was despite me agreeing to your $200 inspection fee and despite the fact that we had a scheduled service appointment for a routine maintenance. You, Mr Ruiz instructed my son to take the car to Knauz BMW instead. You, Mr Ruiz were the one who had completely brushed off my concerns about an inappropriate conduct on your part and then, not realizing that the phone was still on, loudly used profanity while my son was still there. I find your response disingenuous at the very least and sincerely hope that you’d consider the fact that you’re an agent of your organization and you have painted it in a very negative light.

March 30, 2022

Dealership Rating
Employee Rating

Great full service dealership. Flexible hours, informed staff and affordable. Would highly recommend to purchase a vehicle and keep it in good condition! More

by Alexbyoun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ed Palomeno , Kenneth

Mar 31, 2022

Fields BMW Northfield responded

We truly couldn't have asked for a better review, Alex! Thank you for the excellent feedback and for trusting Fields BMW Northfield with all your car buying and servicing needs. We sincerely appreciate your support! Till next time!

October 16, 2018

Dealership Rating
Employee Rating

Se mi emergency service I had a run flat tire than was no longer a run flat but a flat. Turned out I needed 4 new tires which you had. After replacing the tires & doing som More

by Joan1495
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

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