Engels Vicente
Engels Vicente at NYC Motor Cars
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Engels Vicente

Sales Consultant

NYC Motor Cars

3748 Boston Road
Bronx, NY 10469

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4 Reviews

Dealership Experience

7 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

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4 Reviews

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4 Reviews of Engels Vicente

February 17, 2022

Dealership Rating
Employee Rating

From the start of the appointment it was just unprofessional and childish. I was treated to long waits for bacis information, car not on site ready to be seen, no test drive given, and the staff More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 18, 2022

NYC Motor Cars responded

Hello, I reviewed the situation. If we are going to leave reviews let's tell the whole truth. Management confirmed that you visited our dealership. Apparently, you came in with a negative attitude and a chip on your shoulder. We had three people move cars around to get you the car you came here for. Since we are in the Bronx and land locked it might take longer than usual to pull out a vehicle. Also, since we are a pre-owned dealer sometime we will not always know about the vehicle as we are not factory certified. You were not here very long and you did not give us a chance to work with you because you had your guard up the whole time. While we are not always perfect this is certainly a situation that came from no fault of our own. We are sorry that you did not like your experience here and/or if you had a bad day that day. But facts are facts. We wish you the best in your vehicle search. Thank you. Sincerely, NYC Motorcars Bronx Management

December 28, 2021

Dealership Rating
Employee Rating

I'm from California trying to buy a 2020 Ram 1500 which they also advertised using a trick price after you pay a down payment I called the dealership and I end up talking to Angel who confirm the price of More

by joe Carreno
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Yomarie Rodriguez

Jan 28, 2022

NYC Motor Cars responded

Hello, I am so sorry that you feel the way that you do. First if all, our advertised pricing is clearly outlined. Also, the down payment is clearly outlined as well as the price after the down payment. Next, since you live in California and did not purchase the vehicle and did not spend a single dollar with us what would trigger you to call us scammers? We outlined the costs. You did not like them and made a choice not to buy from us. We have six dealerships and sell over 600 cars per month. If we were so bad then why do we sell so many cars? Again, I apologize things did not go your way. However, this review makes no sense and is nothing more than attempt to slander our business. If you can find it in your heart to please remove this we would appreciate it. If you choose to keep it then let's let the public know what really happened here. Thank you. Sincerely, Stan Sher Client Care Director NYC Motorcars Bronx

December 21, 2021

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Employee Rating

BE WARE SCAMMERS, VERY UNPROFESSIONAL. I as interested in a Hyundai Kona that was advertised as an estimated 21K on car gurus 23K on Edmunds and 2K on the dealer website. The first day I went in the sales as More

by jb
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 18, 2022

NYC Motor Cars responded

Hello, I reviewed the situation. Our advertisements fully disclose how much the vehicle will end up being. It is not even in fine print as we make sure you know what to expect. If there was a surprise it might be because you misread the ad. It happens. No one is perfect. I am sorry for your negative experience. We wish you the best in your vehicle search. Thank you. Sincerely, NYC Motorcars Bronx Management

Feb 18, 2022

jb responded

Reading comprehension is extremely important. It is a documented fact that your vehicles are not advertised the same on every website. You might be struggling with comprehension because I clearly stated the manager made a deal, reneged and then tried to force me into buying an extended warranty in order to get the vehicle. A vehicle that still had warranty on it. Scammers & unprofessional. My mistake was not reading the reviews prior and realizing this is not a respectable dealership. This business is also a front so if you are also a scammer or some type of illegal income this is the place to shop! That is the preferred clientele for this type of establishment. No luck needed, because I believe in Karma and God; found the same car one year newer, lower miles at a real dealership the next day.

Feb 18, 2022

NYC Motor Cars responded

No one forced you to buy anything because you did not buy anything. Please do not make false slanderous accusations. There is no front. You came here to do business. You did not like something so you did not spend money with us. You moved on and so did we. Thank you for the opportunity.

September 21, 2019

Dealership Rating
Employee Rating

scammers i m from illinois and i called about purchasing 2016 mercedes gle350 it was advertised $24k on cars.com so when i told them give me total they said li More

by smarttech1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No