Emmanuel Corpus

The dealership staff was helpful as soon as we arrive, additionally they provided great service throughout our visit and purchase. additionally they provided great service throughout our visit and purchase. More

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I bought my new Civic Si nine months ago and I still get angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasur angry every time something reminds me of the experience. That should tell you something. The sales process was great. Erik Chipman was a pleasure to work with, and quoted a price over email, which a lot of dealers won't do. Stephen Bennett was also great when I stopped by to put down earnest money. Point of note, they both reminisced about the Huggins days, back before Norm Reeves took over. That should tell you something. I bought my last new car from Huggins, a 2017 Odyssey, and it was smooth sailing. I expected the same under the new ownership, but it was not to be. After Erik handed me off to the desk manager (I don't remember his name) the games began. Mr. Desk Manager told me that he could not sell me the car at the price Erik quoted, because he didn't realize when he approved the deal that it was an Si. You might be wondering, why is he telling me this? Either he messed up or his salesman messed up, either way, that's all between them. I shouldn't be involved. But as I'm sure you realize, he was telling me because this was all theater. He just wanted me to think there had been a mistake so that he could eventually say, "Well, you know what, I'm going to go ahead and give you the car at that price, even though it's a mistake and you're totally taking advantage of us. Because it's the right thing to do." So now they have me thinking that the perfectly fair and reasonable price I had been quoted over email is some kind of steal. I'm robbing them blind so I owe them a favor. And they expected to cash in immediately. Next I'm walked back to the finance office where I sit down with Emmanuel Corpus. He's friendly enough, but he won't take "no" for an answer. He tries over and over and over and over to get me to buy all the finance extras. He is clearly leaning on the choreographed "deal" that was set up by the desk manager, implying that because I was taking advantage of a mistake, I should make it up to them by purchasing some of their extended warranty nonsense. There was even one point where someone walked in to talk to him about something unrelated and this random dude turned to me and was like "Oh I heard about that amazing deal you got, congratulations!" So choreographed! But I don't bite. Finally, Emmanuel gives up and turns me over to Joshua Ataga, another finance salesperson. This guy is jacked (Google him). I don't know if he is intended to be physically intimidating or if it's just a coincidence that they bring in a dude with arms the size of tree trunks to try to strong-arm you into buying crap you don't want, but that's the size of it. Josh is explicit about what up until then had only been implied--"because of the deal you're getting, you owe it to us to buy some of this additional coverage." I still refuse and the guy walks out in a huff. Like seriously, big strong man about to have a himself a little snit. Back to Emmanuel, and this next part is probably what I found most annoying about the whole thing. Emmanuel acknowledges that things got a little tense with the hard sell and Josh and everything, but I must understand that they are just doing their jobs. Sure. But he wants me to know that I should under no circumstances leave them a negative review! Because if I do, it will only hurt the salesman, Erik Chipman. And I like Erik, right? I wouldn't want Erik to lose his license to sell cars (???) just because things got a little tense in the finance office, right? And so I guess that's why I'm here, leaving a negative review. Because Emmanuel told me not to. Obviously everything he said is bogus, but on the off-chance that one negative review can jeopardize these people's careers, then Emmanuel and Josh, consider your licenses to sell cars in the state of Texas revoked! More

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I felt everyone was knowledgeable and friendly. My experience was great and I would recommend to anyone My experience was great and I would recommend to anyone More

by johnrmccoy Verified Customer Verified Customer

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Emmanuel took great care of me. Very Professional 🙂 The car buying process was quick and easy. Very Professional 🙂 The car buying process was quick and easy. More

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Very friendly and helpful staff. This dealership had a lot of inventory choices to help narrow down the right vehicle for me. This dealership had a lot of inventory choices to help narrow down the right vehicle for me. More

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I did not think I could find another dealership. I liked as well as Vandergriff Honda in Arlington however, the team at Norm Reeves Honda were absolutely awesome. Thank you so much sherri I liked as well as Vandergriff Honda in Arlington however, the team at Norm Reeves Honda were absolutely awesome. Thank you so much sherri More

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Only reason we come to Norm Reeves is because of Hailey. She is the absolute best!! She is the absolute best!! More

by jason.shea Verified Customer Verified Customer

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I had a terrible experience at AutoNation Honda so I was a bit apprehensive about the purchase process going in. My salesperson Joaquin Martinez took his time to locate the car I really wanted, explained th a bit apprehensive about the purchase process going in. My salesperson Joaquin Martinez took his time to locate the car I really wanted, explained the cars features and functions and got me top dollar for my trade. I was able to buy with confidence and was given a phenomenal deal on my new ride. Very smooth transaction and low pressure, Norm Reeves Honda made me trust that there are good people out there! More

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Norm Reeves team is amazing! Special mention to Andy Abugoush, who treated us like family, was extremely patient and helpful in addressing all of our concerns and asks regarding Special mention to Andy Abugoush, who treated us like family, was extremely patient and helpful in addressing all of our concerns and asks regarding the car that we chose to purchase, and backed by his management was able to offer us a great deal. More

by rizhaque Verified Customer Verified Customer

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Great place to get a vehicle. Super friendly people to work with and make you feel comfortable. Super friendly people to work with and make you feel comfortable. More

by panofwater Verified Customer Verified Customer

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