Emma Lutz
Emma Lutz at Marlow Ford
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Emma Lutz

Finance Manager

Marlow Ford

1021 US-211 West
Luray, VA 22835

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5.0
12 Reviews
5.0

12 Reviews

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12 Reviews of Emma Lutz

April 19, 2025

Dealership Rating
Employee Rating

Great experience, shout out to Emma for explaining the paper and finishing promptly.and professionally More

by randyhawkins
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Apr 22, 2025

Marlow Ford responded

Thank you, Randy, for the fantastic review and the kind shout-out to Emma! We’re so glad to hear that your experience at Marlow Ford was a great one. Emma takes pride in making the paperwork process smooth and professional, and we’re thrilled she left a positive impression. Thank you again for your support—we truly appreciate it and look forward to helping you again in the future!

April 15, 2025

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Everyone was very courteous and professional. I have never had any better professional like I had during this process in buying a car. More

by fpainter45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2025

Marlow Ford responded

We’re truly grateful for your kind words and for taking the time to share your experience. We're thrilled to hear that our team provided the most professional and courteous service you’ve ever received during a vehicle purchase. At Marlow Ford, we are committed to exceeding expectations, and your feedback is a wonderful reflection of our dedication to integrity, relationships, and exceptional service. Thank you again—we look forward to continuing to serve you and building a lasting relationship!

March 22, 2025

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Was a pleasure doing business with this dealership. Everyone made the deal go smoothly and painless More

by Robin
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 25, 2025

Marlow Ford responded

Thank you so much, Robin, for sharing your experience! We’re thrilled to hear that your visit to the dealership was smooth and painless — that’s exactly the kind of experience we strive to provide. Our team is dedicated to making every step of the process easy and stress-free, and we're so glad we could deliver that for you. We truly appreciate you choosing us and hope to see you again in the future. Thank you again for your kind words — it means the world to us!

November 23, 2024

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Best dealer that I have been to , and best customer service.. Marlow in Luray will be my dealer from now on !! Thanks so much.. More

by sewcool2015
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Recommend Dealer
Yes
Nov 25, 2024

Marlow Ford responded

Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with us at Marlow Ford in Luray. Providing top-notch customer service is always our priority, and it means the world to us that you’ve chosen us as your go-to dealership! Your trust and support motivate us to keep delivering the very best. Thanks again, and we look forward to serving you for many years to come!

June 02, 2024

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I am always treated good at this Dealership. They always get my car done on time and alert me if something else is wrong. All the workers are polite. More

by patricia8
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Service Time
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Recommend Dealer
Yes
Jun 03, 2024

Marlow Ford responded

Thank you for your amazing review! I'm so glad everything worked out well--we always strive to be friendly and alert, and we're happy that you're happy! Have a great day!

January 27, 2024

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Great salesman and dealer, very smooth transaction. Would definitely recommend this company for your next Ford. More

by kkmath3881
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver, JW Painter

Jan 29, 2024

Marlow Ford responded

We are so ecstatic to hear about your amazing time here at Marlow Ford! We are glad everything went smoothly and can't wait to see you when you are in need of anything!

December 10, 2023

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Good service. Good service, helpful personnel, don't have anything to complain about. Emma did a very nice job. More

by rod25
Recommend Dealer
Yes

Other Employees Tagged: Emma Lutz

Dec 11, 2023

Marlow Ford responded

We are very glad you enjoyed our service here at Marlow Ford. We have to agree Emma is a miracle worker!

December 04, 2023

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We recently purchased a new vehicle from Marlow. We could not have been treated better. We tried out the vehicle and decided we wanted to buy it. We were unable to get our schedule together to go More

by cassie.painter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JW Painter

Dec 04, 2023

Marlow Ford responded

Wow, thank you for the glowing review Cassie! We're thrilled to hear you had a fantastic experience purchasing your new vehicle from Marlow Ford. Our team, especially Emma, is dedicated to making the process seamless, even introducing our snazzy new e-sign and valet delivery service. Cheers to many miles of joy in your new ride!

November 04, 2023

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The dealership was fair, honest, and they moved through the buying process very quickly and professionally. Very friendly and courteous More

by bahj59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver , Rob Stombock

Nov 06, 2023

Marlow Ford responded

Thank you for the fantastic review! At Marlow Ford, we pride ourselves on providing a fair, honest, and lightning-fast buying experience. Our friendly and courteous team is here to make your journey into your dream car not only professional but fun as well. Your satisfaction is our greatest achievement!

June 16, 2023

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I was very pleased with Marlow Ford. The salesman was very friendly and helpful. I would recommend them to everyone. More

by dawn.meredith
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Anthony Lineweaver , Rob Stombock

Jun 16, 2023

Marlow Ford responded

Wow, thank you so much for your fantastic five-star review! We're thrilled you had a great experience at Marlow Ford. Our team takes pride in providing friendly and helpful service, and we're delighted that you felt that way too. Are you recommending us to everyone? You just made our day! We're here to serve and assist. If you or anyone you know ever needs automotive help or wants to embark on a thrilling car-buying journey, we'll be ready to make it an extraordinary experience. Thank you again for your kind words, and we look forward to seeing you again in the future! 🌟🚗😊

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