Emma Johnson
Emma Johnson at Union County Kia

Emma Johnson

Service Advisor

Union County Kia

2707 Gray Fox Road
Indian Trail, NC 28110

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4.7
143 Reviews

Dealership Experience

1 yr, 3 mos

4.7

143 Reviews

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143 Reviews of Emma Johnson

January 26, 2026

Dealership Rating
Employee Rating

Came in for a recall item. First time, waited an hour, but no part, available, so had to rescheduled. Second time fix was finished. More

by davidb00007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 26, 2026

Dealership Rating
Employee Rating

Friendly staff. They take good care of their customers. Clean waiting area ans restrooms. Fast service on the vehicles. More

by DRIKARD29
Recommend Dealer
Yes

Other Employees Tagged: Emma Johnson

January 21, 2026

Dealership Rating
Employee Rating

The staff in the service department doing an excellent job. I always wait when I’m just getting an oil change and they make sure I am completed as quickly as possible. More

by laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raquel Maynard

January 16, 2026

Dealership Rating
Employee Rating

My experience has not been good because I feel my vehicle has not been properly serviced. E.G why did the emergency lights come on when I checked the oil and the vehicle would not start. More

by tjones262
Recommend Dealer
No

Other Employees Tagged: Emma Johnson

January 16, 2026

Dealership Rating
Employee Rating

Emma was my service advisor and my outside warranty did not want to cover my transmission. They refused and refused but in the end she managed to still get it covered. My car had so many problems not her f More

by Trinityparsonsharris995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raquel Maynard, Salena Dalerio

January 15, 2026

Dealership Rating
Employee Rating

Great customer service I was attended to immediately after arrival and car was ready when promised More

by jbinsman
Recommend Dealer
Yes

Other Employees Tagged: Emma Johnson

Jan 15, 2026

jbinsman responded

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January 15, 2026

Dealership Rating
Employee Rating

Emma is always generously friendly and informative The waiting room is comfortable and the wait time was less than expected More

by THARV3
Recommend Dealer
Yes

Other Employees Tagged: Emma Johnson

January 09, 2026

Dealership Rating
Employee Rating

If you need service, go see Emma! I really appreciate how friendly and knowledgeable everyone was and Emma made service stress free for my vehicle More

by ran.ashman938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salena Dalerio

January 09, 2026

Dealership Rating
Employee Rating

Quick service and friendly staff Emma was great and took care of things efficiently. Kids playroom was a life saver with my daughter. More

by malstoncu11
Recommend Dealer
Yes

Other Employees Tagged: Emma Johnson

January 09, 2026

Dealership Rating
Employee Rating

Always get great service I will continue to use the service department Don't push it More

by HBH279
Recommend Dealer
Yes

Other Employees Tagged: Emma Johnson

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