Emily Wagner
Emily Wagner at Toyota of Des Moines
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Emily Wagner

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
299 Reviews
4.8

299 Reviews

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299 Reviews of Emily Wagner

June 17, 2024

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Employee Rating

Expensive and don’t listen to what you need done. Have to come back another time. Seems like it would be more efficient to look at the problem when there and then come back for a repair. Had to com More

by llhunt22
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2024

Toyota of Des Moines responded

Thank you for taking the time to provide this valued feedback of your visit with us.

June 15, 2024

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Employee Rating

Service department was fabulous. Wait time was short. Service advisor was knowledgeable and helpful.i appreciated their service. More

by rgfrog
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines!

June 15, 2024

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Employee Rating

Everyone was pleasant and efficient. Place was clean and organized. Could understand the tech and the video More

by MKOCH0316
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Service Time
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Recommend Dealer
Yes
Jun 17, 2024

Toyota of Des Moines responded

We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

June 14, 2024

Dealership Rating
Employee Rating

Thank you for being there and doing your job completely, .timely and in a friendly manner More

by CHAMBERSJM6
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Recommend Dealer
Yes

June 13, 2024

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Everything is good. Friendly and professional staffs. Nothing to complain. Would definitely recommend toyota to others. More

by Calvin
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Recommend Dealer
Yes
Jun 14, 2024

Toyota of Des Moines responded

Fantastic to hear! Friendly and professional staff are what we strive for. Thanks for recommending Toyota of Des Moines!

June 13, 2024

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Employee Rating

Efficient service. Friendly employees! Would like to have the tread measurement of the tires listed on the invoice. The service videos have too much noise in them to un More

by DOROTHYSKRETTA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 14, 2024

Toyota of Des Moines responded

Thanks for the review! We appreciate you recognizing our efficient service and friendly employees. We're always looking for ways to improve the service.

June 11, 2024

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Employee Rating

Was very polite and accommodating. Service was done in a timely manner. Having coffee while I wait is nice. More

by JOHNDBURROW74
Service Price Transparency
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Recommend Dealer
Yes
Jun 12, 2024

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 11, 2024

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Employee Rating

Service is always exceptional. They keep me informed about the status of my car and make recommendations for maintenance to keep my Highlander in top condition. And when all I need More

by landersendvm
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Recommend Dealer
Yes
Jun 12, 2024

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 11, 2024

Dealership Rating
Employee Rating

Terrible customer service, they focus on the unnecessary things like my floor mats literally!!! They state they will top up all the fluids but they didn't and claim they don't top up fluids so what's the po More

by GRADAM94
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jun 12, 2024

Toyota of Des Moines responded

We appreciate your feedback and are disappointed that you don’t feel we provided the most important recommendations for your vehicle. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 09, 2024

Dealership Rating
Employee Rating

Could do better. Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I More

by CHONG2827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2024

Toyota of Des Moines responded

We are sorry to hear that you have been having issues with your vehicle after servicing. If you would like to chat about this with our General Manager, JP Phillips, he will be happy to assist.

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