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Emily Tierney
Emily Tierney at 495 Mazda

Emily Tierney

Service Advisor

495 Mazda

720 Rogers St
Lowell, MA 01852

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5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Emily Tierney

November 29, 2025

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Employee Rating

DO NOT I repeat DO NOT purchase a car from 495 Mazda in Lowell. Definitly DO NOT get your car serviced there - unless you would like to have to have your engine rebuilt...... Went in for an oil chang More

by Arleighk14
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Ghandchi

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Nov 30, 2025

495 Mazda responded

Thank you for sharing your feedback. After thoroughly reviewing your case, we confirmed that your vehicle did, in fact, require a cylinder head replacement. This repair was fully covered under the manufacturer’s warranty. Additionally, we provided you with a rental vehicle at no cost for the entire three-week repair period. While we always strive to complete repairs as quickly as possible, the global shortage of auto parts resulted in unavoidable delays. We recognize this was an inconvenience and, to further support you, we also offered three months of lease payments totaling $1,500. Although you declined this compensation, we extended it in good faith based on the circumstances. We understand how frustrating unexpected vehicle issues can be, but we took every possible step to address the problem promptly, fairly, and at no financial burden to you. Based on these actions, we believe 495 Mazda handled your situation appropriately and went above and beyond to assist you throughout this process. Thank you again for your feedback and the opportunity to address your concerns.

Nov 30, 2025

Arleighk14 responded

YOU did not offer 3 months of lease payments - Mazda National did. And you did NOTHING to get that I had to call myself and make that happen. You said my car was unsafe even after the repair (I have that in writing) AND you said it would cost me a lot of money to get into a new lease. And the icing on the case is your GMs voice mail (which I also have) - "Your car is ready - come get it" after saying he was going to follow up with customer care try and get me in a vehicle that is safe. Terrible terrible customer service. But of course you also won't say what happened at that oil change soooo.... don't worry I found a better dealership that DID work with me to get me in a safe car. Liberty Mazda in Wakefield - top notch professionals.

November 19, 2025

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495 Mazda is a sensible choice for scheduled and warranty service for a Mazda. They work with you to make sure everything is fair and reasonable. More

by DV
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Sullivan, Eliza Tierney

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Nov 19, 2025

495 Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at 495 Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

October 25, 2025

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Excellent experience for my first visit to Mazda service. Everyone was friendly I loved the video update and the opportunity to message while my car was being serviced. Thank you! More

by christine.strickler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Sullivan, Eliza Tierney , Alfonzo

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Oct 25, 2025

495 Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 21, 2025

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I’ve been servicing my cars here since January 2021. I have never had an issue and always find them extremely honest and fair. More

by Steph
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Ghandchi, Chris Soun , David Aponte

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Oct 21, 2025

495 Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 30, 2025

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I went to mazda to fix one of the windows did not go up and down it had a loose bolt that fell got put back together working now emily was super awesome taking care of it thank you emily and everyone at ma More

by Tommy316
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

495 Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing 495 Mazda!

August 20, 2025

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The staff is so friendly and the work is done timely manner. I would recommend to everyone. More

by Widdie25
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Recommend Dealer
Yes
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June 07, 2025

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2nd lease from 495 Mazda great experience again easy process no games all professional staff More

by epitocchelli
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Marangoni, Domenic Pellegrino, Chris Soun

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