Emily Rooney

We were very pleased with the service and responsiveness of the Crestview Team. They were able to answer all of our questions in detail. of the Crestview Team. They were able to answer all of our questions in detail. More

by paulciegotura Verified Customer Verified Customer

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I appreciate the support from start to finish on my experience. The sales and delivery team was efficient and great to work with experience. The sales and delivery team was efficient and great to work with More

by calls311 Verified Customer Verified Customer

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Adam King was excellent. Crestview Cadillac is the dealership I would always buy my next Cadillac. Crestview Cadillac is the dealership I would always buy my next Cadillac. More

by AMARBIRSKHAIRA Verified Customer Verified Customer

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Emily did her best on the day I bought the car, although she did not respond to calls and emails on any other days. She did spend a lot of time with me on the day I bought the car and worked for a good dea she did not respond to calls and emails on any other days. She did spend a lot of time with me on the day I bought the car and worked for a good deal for me. She is incredibly knowledgeable and adept with the Lyriq and that helped a lot. Crestview gave me a remarkable deal on my new car and did pretty good on the trade in but otherwise the service was terrible. It took me over 6 hours to pick up the car and there were numerous paperwork stresses. I seemed to be the only customer in the dealer and Emily seemed to get no support to get anything done. This is not something I would expect from a Cadillac dealer. I felt like everyone was just sitting around watching me wait. Also, and this seems like this might be GMs fault but it is crazy to me that there is no charging adapter in stock and little information on why or how to get it. More

by blourim Verified Customer Verified Customer

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Excellent experience all around. The Cadillac of car dealerships. Top notch all the way, happy camper. The Cadillac of car dealerships. Top notch all the way, happy camper. More

by tim@unofficialnetworks.com Verified Customer Verified Customer

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Knowledgeable and professional and why do you have a fifteen word minimum I'm trying to do other things fifteen word minimum I'm trying to do other things More

by MCCORVETTE2017 Verified Customer Verified Customer

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On Monday, November 26, 2024, I called the dealership at 10:00 am to get an appointment to have some work done on my Cadillac XT5. Asked for service department, phone rang and rang and rang. Fine they are 10:00 am to get an appointment to have some work done on my Cadillac XT5. Asked for service department, phone rang and rang and rang. Fine they are busy. Called back 45 minutes later. Asked for service and the phone rang and rang and rang. Must be really busy. Called back at approximately 5:00 pm. Again, asked for service. Again phone just rang and rang and rang. Called again at 6:15. Same thing. Finally when the phone rang back to the operator, I left my name and number. No callback. Called again this morning. Same thing, left my name and number. I finally get a return phone call at 5:30 this evening. I've leased cars from this dealership for over 15 years and can't make an appointment to bring the car in when I have the time to bring it in because no one answers the phone over there nor do they return phone calls promptly. I've had problems with this dealership in the past and the customer service just keeps going downhill. It's really to bad this dealership is the only game in town for Cadillac. I think in the future, I'll be going to another make, not another Cadillac. More

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Emily was great and knowledgeable of the Lyriq. Came in for a test drive and didn’t anticipate buying the same day but somehow I did. She wasn’t aggressive and very straightforward. Definitely appr Came in for a test drive and didn’t anticipate buying the same day but somehow I did. She wasn’t aggressive and very straightforward. Definitely appreciate her honesty and experience from a fellow Lyriq owner. More

by tu.bui826 Verified Customer Verified Customer

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The company itself was not bad at all. Place was easy to find and clean. The welcome person was a pleasant greeter. Dealing with Emily was spectacular. She was kind, warm, friendly and Place was easy to find and clean. The welcome person was a pleasant greeter. Dealing with Emily was spectacular. She was kind, warm, friendly and very knowledgable. Kara was frustrating to work with, that is how we ended up with Emily. Kara talked down to you as if you didn't have a brain cell. Very arrogant. Craig the general manager was amazing. He was patient, kind and understanding. ALWAYS returned my call and his follow through was spot on. The only other issue we had was with the finance dept. The gal there was very snooty. She didn't give us all the paperwork that was needed while we were there however, made us pay another company to do all the paperwork as we were out of town buyers. 3 days after we bought the SUV we received a package in the mail with paperwork to sign and get notarized as well as a VIN check done. When I called the finance person she was very passive aggressive and couldn't understand or wouldn't understand where I was coming from. She doesn't answer her phone and doesn't call you back or email you back. She is very difficult to work with. Overall, because of Emily and Craig, we would buy another vehicle from you even having to deal with your finance Dept. More

by matayoholdingsllc Verified Customer Verified Customer

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Crestview Cadillac has an excellent service department! ! Especially Ron Farmer and Brian Stroik They treat you with the utmost respect and make you feel welcome as soon as you walk in. Their expertise is ! Especially Ron Farmer and Brian Stroik They treat you with the utmost respect and make you feel welcome as soon as you walk in. Their expertise is unmatched and I would recommend you bring your Cadillac into Crestview and ask for Ron. More

by papa_bean17 Verified Customer Verified Customer

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