Emily Mamede

Thank you for requesting feedback regarding my recent service experience at your center. I regret to inform you about several concerns regarding my interaction with your service advisor, Emily Mamede. service experience at your center. I regret to inform you about several concerns regarding my interaction with your service advisor, Emily Mamede. The issues began during the initial write-up process. While I had referenced your online pricing for the 50K service, I was quoted a different amount. When questioned, Ms. Mamede's response was dismissive, stating "prices will vary, you should have looked at the website description, which says so." This type of response falls short of professional customer service standards. I believe the customer deserves a better response, not everyone is skilled technically and does a thorough background work on what to expect before coming in. I believe this is the responsibility of the advisors to make the customer comfortable about what they are getting into. During vehicle pickup, Ms. Mamede did not proactively review the completed services or address potential concerns. I had to specifically request details about each item in the service report. Most concerning was the discovery of an unauthorized "Sunroof inspection" charge, listed as "Customer Requested." I explicitly only authorized a battery check. This unauthorized service addition and subsequent charge of over $100 is unethical and potentially fraudulent. With the unpleasant and rude behavior I experienced from her during the write up, I was in no mood to discuss this charge with her. I preferred to let this 100+ dollar charge go, instead of debating with her and ruining my day. While the actual maintenance work appears satisfactory, the poor customer service experience and unauthorized charges have significantly impacted my trust in your service center. As a result, I will be seeking alternative service providers for future maintenance needs. I trust you will address these issues to prevent similar experiences for other customers. More

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Great service team and customer service relationship management Flawless work performed Great communication Well done Kundert. management Flawless work performed Great communication Well done Kundert. More

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Very professional and knowledgeable Service advisor was very helpful and addressed all my questions and concerns I will definitely recommend them very helpful and addressed all my questions and concerns I will definitely recommend them More

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Very good service in a timely fashion Service consultant was very helpful Overall very good customer service consultant was very helpful Overall very good customer service More

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I second this reviewer's kudos: "Emily is one of the best service representative I have come across. She did a very good job during my visit. Thank you Emily". Problems were explained well and warranty service representative I have come across. She did a very good job during my visit. Thank you Emily". Problems were explained well and warranty was applied where applicable. More

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Emily is one of the best service representative I have come across. She did a very good job during my visit. Thank you Emily. come across. She did a very good job during my visit. Thank you Emily. More

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Antonio,Emily and Mike were knowledgeable, friendly and hospitable. Everything went well as far as the car service went. If I had any complaint at o try e we Puls be about the tired waiting area. The same hospitable. Everything went well as far as the car service went. If I had any complaint at o try e we Puls be about the tired waiting area. The same beat up sofa has been there since I bought my car the amenities area really doesn’t offer much and the tv had no remote available for the customer. It just wasn’t a comfortable waiting area More

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Been using Kundert for 10 years, and no matter who our service manager was, they have always been amazing. I met Antonio for the first time last week, and he didn't disappoint! I appreciate all of them! service manager was, they have always been amazing. I met Antonio for the first time last week, and he didn't disappoint! I appreciate all of them! More

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Emily at Kundert Volvo Service department was very helpful in addressing my concern on the software update for my vehicle. She was able to identify which update my vehicle needed and was able to get m helpful in addressing my concern on the software update for my vehicle. She was able to identify which update my vehicle needed and was able to get me in and service my vehicle. I was out of the country when I got the email regarding the software update and when I got back called to make arrangements and Emily was spot on in getting me in and out. This is one of the reasons why I chose Kundert Volvo of Hasbrouck Heights. They do take care of you and treated me like Family.I strongly recommend that if you are looking to get a Volvo, look no further than Kundert Volvo. More

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