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Emily Castillo
Refer Me
Emily Castillo
Certified Customer Specialist
Bob Tomes Ford
950 S Central Expressway
McKinney, TX 75070
91 Reviews
Dealership Experience
4 yrs, 4 mos
Industry Experience
5 yrs, 4 mos
Languages Spoken
English
Spanish
91 Reviews
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91 Reviews of Emily Castillo
April 03, 2025
Sell process was slow but easy once we finally got to it. There were some flaws with the vehicle that were called out during the sell. Bob Tomes did come through and replace/repair everything on their dime e There were some flaws with the vehicle that were called out during the sell. Bob Tomes did come through and replace/repair everything on their dime even though it was a process to get everything in motion. There service department was very responsive. More
by grant.lawson
Verified CustomerOther Employees Tagged: Tanner Felton, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone
March 26, 2025
Great Team! High level of customer support thru an abundance of cross functional staff and take the agony out of buying and trading a vehicle! High level of customer support thru an abundance of cross functional staff and take the agony out of buying and trading a vehicle! More
by wquaglieri
January 26, 2025
Keagen was amazing and the finance job gave me a great rate through Ford. That was the best experience I have had in a long time at a dealership. rate through Ford. That was the best experience I have had in a long time at a dealership. More
by james9beard
Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone
January 01, 2025
Not pushy at all. It was honestly a much easier of an experience then what I was expecting. It was honestly a much easier of an experience then what I was expecting. More
by tylerdelle
Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell, Dhair Saldana, Edgar Lopez, Wade Baskin, Brandon Chen, Jamael Lee, Vincent Durone
December 31, 2024
Ameen did reach out to me about an unresolved issue. I appreciate that. Can't complain about it. I appreciate that. Can't complain about it. More
by laidbackntx
Other Employees Tagged: Tanner Felton, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone , Ameen
December 29, 2024
Very professional and knowledgeable and helpful. I appreciate the timeliness, unprofessionalism of the finance department and the sales department I appreciate the timeliness, unprofessionalism of the finance department and the sales department More
by mikedurham
Other Employees Tagged: Bridget Campbell
December 10, 2024
I got a F250 with the color that I was looking for. This my 9th vehicle in the last 10 years. Bob Thomas Ford has what you need of can work out the budget and patience to let them help you. This my 9th vehicle in the last 10 years. Bob Thomas Ford has what you need of can work out the budget and patience to let them help you. More
by fire689
Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone
November 22, 2024
Kyle Nelson was fantastic. The managers were great and finance was quick. Thank you for everything! The managers were great and finance was quick. Thank you for everything! More
by lopezman-1
Other Employees Tagged: Greg Blessing, Tanner Felton, Bridget Campbell, Dhair Saldana, Wade Baskin, Brandon Chen, Tyler Zienty, Jamael Lee, Vincent Durone , Kyle Nelson
November 22, 2024
The sales experience was amazing. My salesman was truthful, the manager was awesome, and finance was quick. My salesman was truthful, the manager was awesome, and finance was quick. More
by lopezman-1
Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone , Kyle Nelson
November 03, 2024
I had concerns about process. However, they address my concerns. They made sure my concerns were address. I couldn't have had a better experience. However, they address my concerns. They made sure my concerns were address. I couldn't have had a better experience. More
by dr.gneal
Other Employees Tagged: Travis Nixon, Bridget Campbell, Wade Baskin, Brandon Chen, Vincent Durone
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