Emily Brown

Awesome experience! First time buying a car and they help me in every steps. Friendly staffs! First time buying a car and they help me in every steps. Friendly staffs! More

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Flat out lied about mileage and damage to vehicle I was buying from them. After I paid a deposit another salesman (not the salesman that helped me) sent me pics of the damage and a pic of the odometer. Sho buying from them. After I paid a deposit another salesman (not the salesman that helped me) sent me pics of the damage and a pic of the odometer. Showing over an 11,500 mile difference. Initially I asked if the vehicle had any scratches or dents and was told no, and a video was sent to me omitting the dents in both bumpers. They tried to explain that a manager there was driving the vehicle as a demo. This was a lie also as the vehicle I was buying was a Ram pickup and the dealership sells Toyotas and Subarus. Dealers do not demo vehicles that they do not sell new! Now I see the same vehicle they are still trying to sell by under reporting the mileage. It is a 2022 Ram 3500 the color is granite. Last week the mileage was shown to me as in excess of 30,500. They are advertising it as under 30,000. Surely they will tell anyone interested that the extra miles were from test drives. They told me they were using it. My saleswoman and videographer was Emily Brown, who is an internet saleswoman as I don't live in Ohio. Extremely deceitful, this was not accidently done as they clearly are still at it. If I could I would rate them lower. I also invite the owner of this dealership to contact me if he thinks I am wrong! More

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Great Lakes Toyota provided a friendly environment, and Rob was very helpful in answering all of my questions about purchasing my vehicle. The entire process was straightforward and convenient. Rob was very helpful in answering all of my questions about purchasing my vehicle. The entire process was straightforward and convenient. More

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I think Dan is an outstanding person. Always a pleasure talking with him , explains what’s happening with your vehicle in a way that you understand Always a pleasure talking with him , explains what’s happening with your vehicle in a way that you understand More

by BTUCKER565 Verified Customer Verified Customer

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It is excellent services . . It was short spending time and waiting room is clean ., staff hospitality . . It was short spending time and waiting room is clean ., staff hospitality . More

by matsuo16896 Verified Customer Verified Customer

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I was weary about applying for a vehicle due to my bad credit. But Emily Brown reassured me if anyone was capable of getting me into a vehicle it was the Great Lakes team. From the moment I submitted my C credit. But Emily Brown reassured me if anyone was capable of getting me into a vehicle it was the Great Lakes team. From the moment I submitted my Credit App, Jose and Sales Manager Todd worked miracles to not only get me into my dream car but also a safe and reliable vehicle for me and my children. I am over the moon with excitement. It was my first time purchasing a vehicle and they made the process easy and worth it. They listened to what my needs and wants were and DELIVERED!! Thank you to the Great Lakes team!!! I am now the proud owner of a beautiful 2024 Camry :) More

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We are very pleased how the dealership has treated my wife and me. We are already sending referrals to the dealership. wife and me. We are already sending referrals to the dealership. More

by JMASHMAN Verified Customer Verified Customer

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Great place to buy a vehicle or get service done. All the staff are very courteous and helpful. All the staff are very courteous and helpful. More

by jjspaun Verified Customer Verified Customer

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I was in the market for a Toyota Hilander. I found this one at Great Lakes Subaru through cars.com. I reached out to them and had very prompt feedback from their internet team. Once I moved to I found this one at Great Lakes Subaru through cars.com. I reached out to them and had very prompt feedback from their internet team. Once I moved to the process of getting price and financing I was transferred to Drew. He was great. He worked with me on price and any questions I had. Once I got there in person he was super helpful and professional giving me a great intro to the Highlander. He stayed after hours while I got the financing finalized and saw me off in my new wheels. Best price around. More

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Andre came and met us in Ashtabula co. to set up the car and explain features. to set up the car and explain features. More

by CINNYPAT3 Verified Customer Verified Customer

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