Emilio Rodriguez

Excellent transaction with Chris in sales and Fred in service. Truck was detailed and looked great - very impressed with the entire transaction from test drive to pickup. service. Truck was detailed and looked great - very impressed with the entire transaction from test drive to pickup. More

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Georgio was super helpful, very knowledgeable, and extremely friendly. The selection was great, and turnaround super fast. extremely friendly. The selection was great, and turnaround super fast. More

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Entire team was great, went in for an oil change and to get a fix. What I thought was going to be a multiple days took 1 day, and staff was friendly and accommodating. Highly recommend going here! get a fix. What I thought was going to be a multiple days took 1 day, and staff was friendly and accommodating. Highly recommend going here! More

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IRA Subaru Danvers, I couldn’t say which one treated me worse: Used car manager Emilio Rodriguez, Finance manager Jean Pierre El Hachem, Business manager William Brazil. I won't subject myself to suc worse: Used car manager Emilio Rodriguez, Finance manager Jean Pierre El Hachem, Business manager William Brazil. I won't subject myself to such aggression and disrespect again. I was judged based on the simple way I am, I'm a simple 61-year-old woman who knows her moral and professional values. I'm a simple 61-year-old woman with a solid education and an outstanding credit score. I visited IRA Subaru in Danvers with the intention of test driving a Highlander. Although the car appealed to me, the saleswoman presented a price that exceeded what I had seen advertised, along with additional services I hadn't requested. In response, she directed me to Emílio Rodriguez, the manager of used cars. Emílio simply played with the numbers without offering any benefits to me. I asked about the interest rate. Emilio Rodriguez presented an inflated interest rate nearing 10%. As I reviewed his proposal on my phone, he ridiculed my actions and offered me his calculator. During my absence to the restroom, I overheard Emilio Rodriguez making disrespectful comments about me to my daughter, making her uncomfortable and upset. Upon my return, I decided to leave, but Emilio Rodriguez insisted I stay and introduced Jean Pierre El Hachem, the finance manager. I proposed closing the deal at a 5% interest rate, given my credit score above 800. Jean Pierre El Hachem openly laughed, he dismissively questioned my request for a 5% interest rate, insinuating that I was overestimating my worth. He cynically compared me to an employee, suggesting that if that individual had to settle for a higher rate, why should I expect any different treatment, further diminishing my credibility and valid financial standing. I kindly thank him and left. About 20 days later, due to a $3,000 reduction in the car's price and no sale, they contacted me again. I agreed to proceed if they offered a 7% interest rate, in line with my creditworthiness. They consented, and we began the purchase process. Next day, during the documentation phase with business manager William Brazil, he displayed aggressive behavior, raising his voice and pressuring me to accept additional car protection services, which I declined. His tone became more confrontational, and he began shouting, further asserting that checking my credit he fought to secure the 5.9% interest rate for me, implying I owed him gratitude. I was saying to William Brazil that his behavior towards me was extremely rude and I didn’t like him yelling at me like that. He was scaring me. He insinuated that my previous complaint about Emílio Rodriguez and Jean Pierre El Hachem to general manager was a basis for his aggressive behavior, as if I was in the wrong for seeking better treatment. William Brazil was in a hysterical state, shouting uncontrollably. I wondered where the responsible individuals were, allowing such behavior to unfold. It was clear that instead of addressing customer concerns or providing a satisfactory experience, William Brazil chose to retaliate using insider knowledge, making the situation even more distressing and unprofessional. When I left his office, the saleswoman looked concerned, she was aware of his behavior. I shared with her that I nearly canceled the purchase due to his treatment. I proceeded only because of the time and effort I'd already invested and my credit had been checked. I wonder if they conspired to mistreat me in such a manner to make me cancel the purchase, thus missing out on the excellent opportunity that arose due to their unprofessionalism towards me. More

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Excellent service so friendly and she will be highly recommended to friends. She couldn’t do enough for me. recommended to friends. She couldn’t do enough for me. More

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Buying from this dealership in January has been such a headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped m headache. For making such a big purchase, the customer service experience has been completely disappointing, transactional and the ball was dropped many times. I have a deep Paranoia that I was sold a car that will malfunction soon. Rosco has ‘tried’ to make it right but unfortunately it’s been one disappointment after the other and I’ve been extremely patient. Here are only some of the experiences I had with them. 1. Sold the car with a dead battery which they replaced. 2. I was told the starter of the car going to go out soon by a mechanic. 3. I’m afraid there are potential engine problems that will come up to the surface in the future. 3. My title of the car was never given to the lender. It’s been 3 months. 4. Communication in the company is disorganized and it’s painful to get someone to call me back. I have to hound folks to even get a message across. 5. Was sold the resist all package but never given resist all supplies. More

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Recently purchased a used vehicle from Ira Subaru. Hard to find a late model with under 4K miles. Marc Rowe in sales was very professional and kept me up to speed throughout the entire process. The ca Hard to find a late model with under 4K miles. Marc Rowe in sales was very professional and kept me up to speed throughout the entire process. The car was delivered in tip-top shape. Also special thanks to Jean Pierre in finance for securing best rate around, as well as GM Roscoe, Jeff, Kim, Chris and Emilio. The vehicles from IRA also come with ResistAll which gives me some good piece of mind. Thanks again Team Subaru. Look forward to seeing your new dealership this winter. More

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Dirty vehicles. Poor service. Blind sales people. Obvious damage on cars. Cigarette burns in all seats. Missing parts on car. Shift lock missing, nuts missing off wh Poor service. Blind sales people. Obvious damage on cars. Cigarette burns in all seats. Missing parts on car. Shift lock missing, nuts missing off wheel, ignition scratched, cracks and chunks of material ripped out of cars. Doors gouged and holes punctured. Offered to Frankenstein seats from a dead car I saw on the lot into a vehicle to fix issue but ignores 80% of damage all over the vehicle. More

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Tried Every Which Way to Screw Me - Pure Evil Go to a police auction before Ira. Threw a quote at us that wasn't even close to posted price. Then claimed they were being tortured and driven Go to a police auction before Ira. Threw a quote at us that wasn't even close to posted price. Then claimed they were being tortured and driven out of business by twisted greed heads who don't understand the industry. Really, in the name of all that is decent, run for your lives! More

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12000 mile service Great service , friendly employees ,fast turn over Comfortable waiting room Discounted price ! Would highly recommend Ira Subaru service departme Great service , friendly employees ,fast turn over Comfortable waiting room Discounted price ! Would highly recommend Ira Subaru service department Courteous scheduler ,appointment time and date was perfect fir my busy work schedule More

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