Emelie Knight

Came in for a recall - first appointment was scheduled and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later l and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later letting me know about the gas issue and had to be rescheduled. Explained that I would need a loaner car for my next appointment as I would not have a way to get around. Came in 2 weeks later for now my 2nd appointment where I was informed that there was no loaner for me and the gentleman that promised the loaner no longer worked there and I would have to wait 5-6 hours for the recall to be performed. After asking sales associate for the manager - sales associate said he talked to a tech and they could perform the recall in 45 minutes. Did not have a good experience like my past experiences with this dealership. More

by SYBRINAWHITSELL Verified Customer Verified Customer

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Brought my car in for repairs related to fuel injector and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up an and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up and rattling noise was still an issue and now trunk would not work. Brought car back and you tried charging me $400 to xxxxx the vehicle again saying that the truck issue was a coincidence. Associate agreed to take off $200 fee to look at car. The rattling issue ended up being an issue that was identified in the first visit. You tried charging me $300 for a new trunk switch which I decline and was able to research and fix the trunk myself by disconnecting the battery. Shame on you!! I am a loyal VW owner (3 Passat) but I will not be returning to your dealer for service or sales due to my company trust. More

by craiglarnedelliott Verified Customer Verified Customer

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The dealership is a wonderful place ever a car from. The salesman and women are organized and easy to talk to. The salesman and women are organized and easy to talk to. More

by RICARDOMERRITT1 Verified Customer Verified Customer

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They did what they say they would In a timely manner and fairly priced thanks and fairly priced thanks More

by Rbeegz Verified Customer Verified Customer

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I have always had a very good experience with Antwerpen VW. People have always been nice, helpful, and have gone above and beyond when needed. VW. People have always been nice, helpful, and have gone above and beyond when needed. More

by JAMESPSHILOH Verified Customer Verified Customer

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Everyone was so kind and the service was great. I highly recommend this dealership. Thank you I highly recommend this dealership. Thank you More

by yandellcamilla Verified Customer Verified Customer

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Sent the car in to have air bag replaced oil changed and my driver side door wouldn't lock. Did the air bag and oil change. But didn't do door. Send it back to have it done....lied to and said it was done. my driver side door wouldn't lock. Did the air bag and oil change. But didn't do door. Send it back to have it done....lied to and said it was done. Call to find out why and try to have it resolved.....never called back..so unless you know someone who works there, find a different place More

by TOXICTWINKIE889 Verified Customer Verified Customer

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Poor customer service, Unreliable, not trusted, terrible experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date. I dropped my car off at 7:30 in the morning and was told by the end of the day that my car had not been worked on, and it would not be worked on that day. It was a Friday and I was told that Volkswagen would need to hold onto my car for the weekend and not provide me a loaner. They had no reason as to why an appointment that was made three weeks in advance was not being held to the date and time of the scheduling. More

by Armstrongdeanna23 Verified Customer Verified Customer

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Emily in the setvice department was very nice and helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. More

by SPRTSGRLAMY Verified Customer Verified Customer

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I have been taking my vehicles to Antwerpen Volkswagen for over 5 yrs now and I can say I am happy with their services and pricing. for over 5 yrs now and I can say I am happy with their services and pricing. More

by EAGNEGUE Verified Customer Verified Customer

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