Elmedin Smajic

Do NOT let your guard down with the Financing. Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financ Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financial breakdown on a printed out hardcopy before signing electronically. The electronic tablet does not clearly show the costs. Nor was I shown the explicit additional cost of the extended warranty coverage that was being discussed. I was only shown estimated monthly payments, not the line items. My final loan costs were much higher than I was expecting and I did not clearly see them in the electronic forms. Also if the dealership is going to require purchase of the etch security system for $500, it should be included in the cost of the vehicle, not presented as an additional upgrade, because I was not allowed to remove it from the purchase. The final contract documents also had errors in it that I had to have corrected after the fact. I had no problem with the sales team, they got me in to see a popular used vehicle that I am very happy with and I went into finance with a number that I was pretty happy with other than the etch being required. I was very disappointed with the experience with Stan. He was pleasant to talk with during the process, but I was sold coverage without understanding the additional cost. More

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Gwen was very welcoming and her energy was GREAT! Elm was knowledgeable and very patient with us. He went through lots of options with us. I had no intentions on leasing another vehicle. I wanted to Elm was knowledgeable and very patient with us. He went through lots of options with us. I had no intentions on leasing another vehicle. I wanted to buy out my other car and be done, but Elm gave us a ton of options and really worked to get us a GREAT deal on a brand new CX-90 and we are extremely happy with our purchase!! Thanks again for the great service and another great vehicle that I am in LOVE with!! More

by ELLISMOM6 Verified Customer Verified Customer

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This is a place I will go for life! Always helping me, being patient and very professional! Thanks!!! Always helping me, being patient and very professional! Thanks!!! More

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