I chatted with someone about making a deal and whoever it
was was very confusing. it felt like multiple people were trying to work a deal with me. I had one offer at a good price and then the next day they
was was very confusing. it felt like multiple people were trying to work a deal with me. I had one offer at a good price and then the next day they refused to honor it. They also try to sell you a bunch of extras that are unnecessary and way over-priced. Also tried to ask the finance guy a question after the sale and he refuses to take my calls or call back.
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by sjenns
Verified Customer
Verified Customer
Jul 04, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for bringing this to our attention. We understand your concerns regarding your recent experience at Sierra Chevrolet of Monrovia, particularly the back-and-forth communication during the deal, changes to the agreed pricing, and the presentation of optional add-ons during the sale. Our team works to ensure customers receive straightforward and consistent information.
Please contact us so the details of your experience can be reviewed further. We are committed to improving sales communication and strengthening the overall purchasing experience moving forward.
Sincerely,
The Sierra Chevrolet Team
Everyone i dealt with was friendly and honest.
They gave me a fair price and no pressure. Financing was quick and easy, and the whole process was transparent. I would definitely go back to Sierra
They gave me a fair price and no pressure. Financing was quick and easy, and the whole process was transparent. I would definitely go back to Sierra Chevrolet!
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by rosses4
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Alvarado - 5, John (sales manager) - 5
Jun 13, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you so much for your wonderful review, Rosses! We’re thrilled to hear that you had a friendly and honest experience with us at Sierra Chevrolet. It’s great to know that you found the financing process quick and easy, and we appreciate your recognition of our transparent approach. We look forward to welcoming you back for your next visit!
Sincerely, The Sierra Chevrolet Team
Elliot was very helpful and low pressure which allowed us
the opportunity to explore various options. When it came to choosing our car he did his very best to get bus the best price.
the opportunity to explore various options. When it came to choosing our car he did his very best to get bus the best price.
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by jbbenitz
Verified Customer
Verified Customer
May 25, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words! We’re pleased to hear that Elliot provided you with a helpful and low-pressure experience at Sierra Chevrolet. Our team always strives to offer our customers the best options and pricing. We appreciate your feedback and hope to see you again soon for your next vehicle needs!
Sincerely, The Sierra Chevrolet Team
Great dealer.
Honest and fair pricing Very happy with them Mike Hoffmann is the best
Honest and fair pricing Very happy with them Mike Hoffmann is the best
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by Blu
Verified Customer
Verified Customer
Mar 28, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words, Blu! We’re thrilled to hear that you had a great experience at Sierra Chevrolet and that you found our pricing honest and fair. Mike will be delighted to know he made a positive impact on your visit. We appreciate your feedback and look forward to serving you again in the future!
Sincerely, The Sierra Chevrolet Team
Paperwork took too long.
It almost seemed as if Sierra expected me to beg them to sell me the car. Too many excuses of “this person off” or “he didn’t do the paperwork.”
F
It almost seemed as if Sierra expected me to beg them to sell me the car. Too many excuses of “this person off” or “he didn’t do the paperwork.”
For a big transaction as I was about to complete, it almost seemed as if I did not matter.
The fact that Sierra swore I was getting a deal if a lifetime was xxxxxxxx.
Il buy the exact same car elsewhere for 5-10k cheaper within the next two weeks . Not gonna be rushed or taken advantage of by grimey sales tactics.
Salesman Elliot was great though.
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by S.garcia20693
Verified Customer
Verified Customer
Mar 23, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for sharing your experience. We appreciate your feedback and understand your concerns regarding the paperwork process. At Sierra Chevrolet, we aim to provide a smooth transaction, and it seems we fell short in this instance.
We’re glad to hear that you found Elliot helpful, and we will certainly share your positive comments with him. We encourage you to reach out to us directly so we can address your concerns more thoroughly and work towards a better experience in the future. Thank you again for your feedback.
Sincerely, The Sierra Chevrolet Team
Mar 25, 2026 -
Sierra Chevrolet of Monrovia responded
We value your experience and want to ensure your concerns are addressed appropriately. Please feel free to contact us directly at Sierra Chevrolet, so we can discuss this further. Your input is important and helps us improve.
Sincerely,
The Sierra Chevrolet Team
Mar 23, 2026 -
S.garcia20693 responded
Feel free to reach out and address these concerns if you value customer service. Rather than publicly post a generic response for damage control .
The best dealer experience I’ve ever had!
From sales team to management to finance. Would definitely refer this dealer to family and friends thank you Elliot and John for exceptional customer
From sales team to management to finance. Would definitely refer this dealer to family and friends thank you Elliot and John for exceptional customer service.
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by MEDINASTEP89
Verified Customer
Verified Customer
Mar 16, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review! We’re thrilled to hear that you had the best dealer experience at Sierra Chevrolet. It’s great to know that Elliot and John provided you with exceptional customer service. Your referrals mean a lot to us! We look forward to serving you and your family and friends in the future.
Sincerely, The Sierra Chevrolet Team
Elliot was very professional and well educated in the
truck we wanted to get for our family !He listened to our needs and wants and got the truck we wanted ! Thank you so much for all your help! We will
truck we wanted to get for our family !He listened to our needs and wants and got the truck we wanted ! Thank you so much for all your help! We will definitely come back for future vehicle purchases !
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by iselag2011
Verified Customer
Verified Customer
Mar 04, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review! It's fantastic to hear that Elliot provided you with professional service and helped you find the perfect truck for your family. At Sierra Chevrolet, we strive to listen to our customers' needs and ensure a great experience. We look forward to assisting you with your future vehicle purchases! Thank you for choosing Sierra Chevrolet!
Sincerely,
The Sierra Chevrolet Team
I have bought many vehicles and this was one of the best
experiences I have had. Elliott, Jon and the dealership made the process quick, easy, and were straightforward. Would absolutely recommend going to s
experiences I have had. Elliott, Jon and the dealership made the process quick, easy, and were straightforward. Would absolutely recommend going to see them.
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by karissabremer
Verified Customer
Verified Customer
Feb 02, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you so much for your wonderful review, Karissa! We’re thrilled to hear that your experience with Elliott, Jon, and the team at Sierra Chevrolet was one of the best. Our team strives to make the process as quick and easy as possible for our customers. We truly appreciate your recommendation and look forward to assisting you again in the future!
Sincerely, The Sierra Chevrolet Team
We had a very pleasant experience with Elliot and the
dealership. We handle most of the negotiation through phone saving us a lot of time. When we got there the car was ready to go and as promised. One o
dealership. We handle most of the negotiation through phone saving us a lot of time. When we got there the car was ready to go and as promised. One of our best buying experiences.
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by EDBARZALLO
Verified Customer
Verified Customer
Other Employees Tagged:
Jon Abarca
, Juan from finance
Jan 19, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review, Ed! It's great to hear that you had a pleasant experience with Elliot and that our team at Sierra Chevrolet was able to make the process smooth and efficient for you. We pride ourselves on providing excellent service, and we're thrilled to meet your expectations. We look forward to assisting you again in the future!
Sincerely,
The Sierra Chevrolet Team
I had a great experience leasing my car with Elliot at
Sierra Chevrolet in Monrovia, California. Elliot was professional, knowledgeable, and very easy to work with. He made the entire leasing process smoo
Sierra Chevrolet in Monrovia, California. Elliot was professional, knowledgeable, and very easy to work with. He made the entire leasing process smooth and stress-free, answered all my questions clearly, and never made me feel pressured. I truly appreciated his honesty and attention to detail. I would highly recommend asking for Elliot if you’re looking to lease a car at Sierra Chevrolet.
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by rosalinetorossian
Verified Customer
Verified Customer
Dec 20, 2025 -
Sierra Chevrolet of Monrovia responded
Thank you so much, Rosaline! We're glad you had a great experience leasing your car with Elliot at Sierra Chevrolet. It's great to know that his professionalism and knowledge made the process smooth and stress-free for you. We appreciate your recommendation and look forward to assisting you again.
Sincerely, The Sierra Chevrolet Team