Elizabeth Polanco

Bad and costly recommendations and after they got your money this company is done with you! I leased a car from Bayridge Honda one day before the shut down in 2020, so had to make quick decisions and rel money this company is done with you! I leased a car from Bayridge Honda one day before the shut down in 2020, so had to make quick decisions and relied much on their recommendations, it ended up costing me TWO additional lease payments: When signing the documents, they recommended to me to sign up with Uptempo and by paying half payments every other week instead of full payments monthly, I would save the last lease payment. None of this is true, they failed to disclose that paying every other week is NOT paying twice per month, in fact, I ended up making the equivalent of 13 monthly payments instead of 12 every year of my lease and all that without receiving any benefit. I still had to pay the last lease payments anyway. When I called my salesperson Elizabeth Polanco and Asad who worked through the lease papers with me, nobody took ownership or responsibility for this mess. They questioned my math and skirted responsibility and after I shared all documentation with them (which they should have had in their files) they simply didn't return any calls or emails. Even though they deny this, I'm sure that Uptempo is paying them some kind of kick-back to push this service on people that don't understand the math or who (like me) are too rushed to check it beforehand. I cannot believe how management let's their sales and contracting people profit from charging the customer unnecessary services. Avoid this dealer at all costs, there are better and more ethical options out there. More

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This is our third time leasing with BR Honda and Elizabeth Polonca. She really knows her stuff. She's honest and straight forward, no BS! It shows that she takes pride in her work. Definintely would Elizabeth Polonca. She really knows her stuff. She's honest and straight forward, no BS! It shows that she takes pride in her work. Definintely would recommend calling Elizabeth if you're looking to lease a car! More

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I had a great experience at bayridge Honda I found the car I wanted at a fair price with excellent customer service by Elizabeth she was so sweet and helpful and attention to detail. I highly recommend th car I wanted at a fair price with excellent customer service by Elizabeth she was so sweet and helpful and attention to detail. I highly recommend this dealership. More

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I have bought 7 cars here no issues . i leased an hrv and my lease is up. I am having health issues and going for surgery .I cannot drive right now . I called and spoke to my sales person to ask for a pick u my lease is up. I am having health issues and going for surgery .I cannot drive right now . I called and spoke to my sales person to ask for a pick up after inspection of my car . She was very nasty and said that’s Honda policy . she would have to pay sometime drive it to them . I said , i can’t drive , i would have to drive . i am not replacing my car until after surgery and recovery they flatly refused to pick it up . they don’t care that i have serious health issues and i am a widow. Absolutely no loyalty to a long time customer. i will definitely rethink my choice of dealer in the spring when i go for another car . More

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Great dealership great staff great people. Liz polanco helped me and my wife out, after are Honda CR-V was stolen and we leased a 2019 Honda Pilot. I want to thank Liz and say she’s the best in Liz polanco helped me and my wife out, after are Honda CR-V was stolen and we leased a 2019 Honda Pilot. I want to thank Liz and say she’s the best in bay ridge Honda. More

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A++++++ I've been leasing an odyssey here since 2004. John M & Elizabeth P as always came thru w/ A+ service & pricing. Definitely will be back. I've been leasing an odyssey here since 2004. John M & Elizabeth P as always came thru w/ A+ service & pricing. Definitely will be back. More

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Christmas car purchase We came just to look at a vehicle and at the end because of Elizabeth great service we made a great deal. And got our car for Christmas. We came just to look at a vehicle and at the end because of Elizabeth great service we made a great deal. And got our car for Christmas. More

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honda experience i have leased 3 cars from bay ridge honda. and recommended my family to come here. elizabeth found the color i wanted. and i am driving a new 2018 hon i have leased 3 cars from bay ridge honda. and recommended my family to come here. elizabeth found the color i wanted. and i am driving a new 2018 honda odyessy and luv the car. she always picks up my call. i feel comforable if i need something she is there. More

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Best car experience I bought my 3rd car from Elizabeth at bay ridge Honda. She is very honest and let’s me know what is the best programs available. No hassle with doing I bought my 3rd car from Elizabeth at bay ridge Honda. She is very honest and let’s me know what is the best programs available. No hassle with doing business. I would recommend her to anyone. More

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Honda Civic Elizabeth was more generous with her time and helpful in the sale process. I have not bought a car in 20 years and it was a great experience. Elizabeth was more generous with her time and helpful in the sale process. I have not bought a car in 20 years and it was a great experience. More

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