Eliza S.

They took care of my problem quickly, and even did it free of charge! Great service. free of charge! Great service. More

by andrea Verified Customer Verified Customer

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Service Advisor Eliza is the best SA I have ever had. I have not had great service experiences in the past with Jerp, and she made this one great! I have not had great service experiences in the past with Jerp, and she made this one great! More

by Craig Verified Customer Verified Customer

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Professional, friendly, expedient, and great value proposition. Eliza was thorough in discussing my needs. Made me feel at ease. Returned promptly upon completion and showed personal interest in my sa proposition. Eliza was thorough in discussing my needs. Made me feel at ease. Returned promptly upon completion and showed personal interest in my satisfaction. More

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had a minor problem with my newer jeep grand cherokee and they were able to get it taken care of real quick with no problem. Really appreciate that. they were able to get it taken care of real quick with no problem. Really appreciate that. More

by dc Verified Customer Verified Customer

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THIS WILL BE PART ONE AS AT THIS MOMENT MY 2002 JEEP CHEROKEE IS BEING WORKED ON AT YOUR PLACE. I WAS ORIGINALLY LOOKING FOR NEWER MODEL USED JEEP BUT THERE ARE NOT MANY AVAILABLE AT THIS TIME. A FEW WE CHEROKEE IS BEING WORKED ON AT YOUR PLACE. I WAS ORIGINALLY LOOKING FOR NEWER MODEL USED JEEP BUT THERE ARE NOT MANY AVAILABLE AT THIS TIME. A FEW WEEKS AGO, I WENT TO MY LOCAL AUTO SHOP TO HAVE A DIAGNOSTIC TEST ON MY JEEP AND THEY TOLD ME THAT THE OIL LEAKING WOULD HAVE TO BE DONE AT THE CAR DEALERSHIP AS THEY DIDN'T HAVE THE EQUIPMENT TO TAKE CARE OF IT THERE BUT WHEN I BROUGHT IT IN TO YOU FOLKS YOU FOUND A FEW MORE PROBLEMS BUT SAID YOU CAN FIX THEM ALL AND MY JEEP WILL BE DRIVING GOOD AGAIN FOR A FEW MORE YEARS.BUT THE COST ALTOGETHER EVEN WITH A 10% DISCOUNT IS NEARING $3,800.00,I KNOW IT'S A LOT OF WORK BUT THE PRICE IS REALLY HIGH AND THE TOTAL IS NOT EVEN INCLUDING TAXES.HOW ABOUT GIVING US YOUR CUSTOMERS A LITTLE BREAK. I BOUGHT MY FIRST JEEP AT YOUR PLACE IN 1993 AND GOT MY CURRENT JEEP THERE IN 2015.I KNOW THAT THE OWNERSHIP HAS CHANGED SINCE BOTH OF MY JEEP PURCHASES BUT I WILL TELL YOU THAT THE PEOPLE YOU HAVE WORKING THERE (THOSE I HAVE MET) ARE GREAT. WALKING INTO YOUR BUILDING IS MUCH BETTER THEN IN THE PAST. I WALKED IN AND WAS GREETED BY IMMANUEL AND HE SHOWED THE USED JEEPS THAT WERE AVAINABLE AND WHEN I DIDN'T SEE ONE I LIKED I ASKED ABOUT CHECKING FOR OIL LEAK AND HE TOOK ME OVER TO THE SCHEDULING AREA AND SAGE WAS THERE TO HELP ME AND SAID I COULD BRING IT IN THE NEXT DAY WHICH WAS YESTERDAY. BUT THEY WERE BOTH GREAT AND YOU ARE LUCKY TO HAVE THEM WORKING AT YOUR COMPANY AND 5 STARS TO BOTH OF THEM. WHEN I WENT IN YESTERDAY SAGE WAS ON THE PHONE SO ELIZA HELPED WITH CHECKING ME IN THEN OF COURSE TOLD ME HOW MUCH IT WAS GOING TO COST WHICH ISN'T HER FAULT.SHE ALSO GET'S 5 STARS. NOW WE WILL SEE ABOUT PART 2 WHEN HOPEFULLY I GET MY JEEP BACK TOMORROW.BEFORE I GO YOUR SHUTTLE DRIVER WAS VERY NICE AND A FIVE STAR TO HIM. More

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Imagine spending 4 hours at the dealership and being happy about it!! It was my choice to wait there. I hoped I’d be in good hands and Eliza and Sage did not disappoint. The service techs did a thorough happy about it!! It was my choice to wait there. I hoped I’d be in good hands and Eliza and Sage did not disappoint. The service techs did a thorough inspection and found the issues and Sage worked with my 3rd party warranty company to get the right things covered and get me a rental car. I didn’t even have to ask! Something my previous dealership didn’t even try to do after multiple requests. Driving to seattle from skagit county for service was well worth it. Great experience all around. Helpful, happy people. 👏🏻👏🏻👏🏻 More

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Good customer service. My transmission is shifting much better and the engine runs very well. My transmission is shifting much better and the engine runs very well. More

by csala408 Verified Customer Verified Customer

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Sage and Eliza are always great service agents for me. Attentive and thorough Very thoughtful. I trust them to know what my Jeep needs. Thank you. Attentive and thorough Very thoughtful. I trust them to know what my Jeep needs. Thank you. More

by JMOSMITH11 Verified Customer Verified Customer

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Eliza was great. Got me in and out of service very quickly. Greatly appreciate it. Got me in and out of service very quickly. Greatly appreciate it. More

by Will Verified Customer Verified Customer

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I’ve been going to this dealership’s for 20 years and bought multiple cars from Jay Fahd. I think the dealership under current ownership seems. More organized and professional. James, whose w went th bought multiple cars from Jay Fahd. I think the dealership under current ownership seems. More organized and professional. James, whose w went through multiple ownerships remains a total pro and is most helpful and accommodating. More

by john@met-cos.com Verified Customer Verified Customer

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