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5 yrs
155 Reviews
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155 Reviews of Eliza S.
Verified Customer
June 03, 2025
I had a 7:00 am appointment for an oil change, it took 3 hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and it took 2 minutes to install. The brake fluid change and alignment were recommended, after 3 hours forget it. I've bought 3 Jeeps from this dealership, what happened? Total lack of urgency, the service rep was pleasant and professional, obviously a management issue. I'll only be back when you get your act together, You probably should have spent the remodeling money on staff. More
by davidbjones
Other Employees Tagged: Katelyn S., James Teufel, Jim Walen
June 02, 2025
The car seat heating problem has not been fixed after multiple attempts and each time confirming this is the final diagnostic. On top of all this I have been charged $2K for which problem persists multiple attempts and each time confirming this is the final diagnostic. On top of all this I have been charged $2K for which problem persists More
by pankajarora
Other Employees Tagged: Noah M.
June 01, 2025
They could not finish the evaluation of the transmission because the truck has a collapsible camper that makes the truck to high to raise it.If they raised it as high as possible the mechanic would have to because the truck has a collapsible camper that makes the truck to high to raise it.If they raised it as high as possible the mechanic would have to crouch a little to get under the transmission. You know,no crouch rule! Called 3 times and always on hold for 10-15 .minutes. Big company like this could afford another telephone person. More
by KEPT1
May 29, 2025
Noah was great! the rest of the staff very poor and had very little respect for the situation I was trying to have done through there parts department the rest of the staff very poor and had very little respect for the situation I was trying to have done through there parts department More
by FREEMB2018
Other Employees Tagged: James G., Noah M., Derek Carroll
May 25, 2025
I was told the recall would take 2-21/2 hours. I dropped the car off at 9 and was told at 1:00 it was ready. I asked for a shuttle to pick me up, I am 5 minutes away and waited an hour and 15 minu I dropped the car off at 9 and was told at 1:00 it was ready. I asked for a shuttle to pick me up, I am 5 minutes away and waited an hour and 15 minutes so I had to have a neighbor drive me because I had to pick up my kids from school. I sent multiple texts asking where the shuttle was because I needed to pick up my kids and it took 40 minutes for a response. I was not informed there would be a delay. My car was not finished, the cover was not closed and there was a wire unconnected and dangling when I picked it up. I tracked my car and saw it was not serviced until 2 hours after I dropped it off and it was obviously finished earlier because the car was extremely hot from sitting in the sun. When I arrived to pick it up it took 10 minutes to get my car delivered to me. The whole experience was infuriating and the lack of concern was noticed. I seriously have no desire to bring my car back here or buy another car here. (BTW we bought 2 last year) so these are the experiences that get repeated instead of even receiving moderate service, I honestly don’t even know if the recall was completed because I was not provided any paperwork. Treat your customers with respect and keep them updated if there is a delay. I had no idea my car would be gone all day and had my kids waiting for me to pick them up because it took so long. The driver apparently came to pick me up after I had to ask my neighbor to drive me I have pictures of how my car was delivered and you should have a record of the text messages, if not I do. More
by MOLLY3M
Other Employees Tagged: Katelyn S., Matt Trujillo
May 24, 2025
Great experience! Scheduling was easy, service was quick, and my car was ready right on time. Standard maintenance and oil change done efficiently. Highly recommend! Scheduling was easy, service was quick, and my car was ready right on time. Standard maintenance and oil change done efficiently. Highly recommend! More
by Steener
May 15, 2025
This dealership provided excellent and timely advice and service on my Jeep Cherokee. I was pleased with their attention to detail and their responsiveness. I will gladly refer others to use them. service on my Jeep Cherokee. I was pleased with their attention to detail and their responsiveness. I will gladly refer others to use them. More
by LANESTAR
May 03, 2025
This is the 2nd visit to this dealership where we felt the quality of experience was lacking, specifically of the technicians. We brought in our vehicle for battery charging issues and it would seem the a the quality of experience was lacking, specifically of the technicians. We brought in our vehicle for battery charging issues and it would seem the alternator would have been one of the first items checked. We took it in to another mechanic who was able to diagnose this right away. We were charged a diagnostic fee, which yielded an incorrect conclusion. This was extremely disappointing and we will more than likely not be coming back, or recommending this dealership to others. We brought our vehicle to you, based on our trust with your dealership, where we originally purchased our vehicle. More
by KERRYLRANDALL
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