Eliezer Polanco

I can't believe what a nightmare that VW dealer turned out to be. From the moment I stepped in, it was clear they didn't give a xxxx about customer service. Sure, things seemed alright when I was checking out to be. From the moment I stepped in, it was clear they didn't give a xxxx about customer service. Sure, things seemed alright when I was checking out a car and taking it for a spin, but once we got to discussing numbers, it all went downhill faster than a runaway VW. First off, there's this guy, Eli, who apparently thinks it's his business to know what kind of research I'd do before making a decision. Like, excuse me? That's my own affair. But instead of respecting my privacy, he starts badgering me to buy and talking down to me like I'm some kind of clueless chump. Then, just when I've had enough and try to make a graceful exit, what do I hear? He joked me with the frontdesk lady and said "get out". Real classy, right? So, I demand to speak to the manager, Fred Recchia. He pulls up some bogus discount offer like that's supposed to make everything better. Newsflash, Fred: I didn't even want to buy from you creeps with such bad experience, so what good is a discount to me? And as if that wasn't insulting enough, when I told Fred that I want a simple apology from Eli. Fred said he can't do that. so what kind of manager? But oh, don't worry, they promised me some vague "internal process" like that's supposed to restore my faith in humanity or something. By the time Fred finally coughs up an apology, I'm already out the door, but not before catching sight of Eli and his buddies having a good laugh at my expense. Talk about adding insult to injury. Needless to say, I'll never set foot in that sorry excuse for a dealership ever again. More

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Eli and his staff are professional and courteous. Bern using Eli for over 10 years and have referred friends and family to him. Wonderful experience. Highly recommend using Eli and the team at Volksw Bern using Eli for over 10 years and have referred friends and family to him. Wonderful experience. Highly recommend using Eli and the team at Volkswagen of Huntington. Gil Cosenza More

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Real dishonest human, absolute crook. Will make up numbers & screw you up with tons of fees! Will make up numbers & screw you up with tons of fees! More

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This is the most unprofessional car dealership that I’ve ever dealt with. I made an appointment to see a vehicle when I got there they only had the base model of it, which I told the sales person that I was ever dealt with. I made an appointment to see a vehicle when I got there they only had the base model of it, which I told the sales person that I was not interested in. The sales person told me that they had a demo that was being driven by one of the managers (Shawn Baron). The sales person attempted to get the keys to show me the vehicle, but Mr. Baron would not give him the keys and told him that he would only show me the car once I test drove the base model and decided to purchase the car. Again, I don’t know how, you sell cars without showing them but in hindsight, I see all of the negative reviews from this dealership which speaks volumes. I was told that someone would get back to me to give me a price on the demo vehicle that was yesterday. Nobody has reached out to me to give me a price. However, ironically, I’ve had several people contact me Asking me how my experience at the dealership was. I told them that this was the most horrific and unprofessional experience I’ve ever had dealing with a car dealership. I also told them that I would be contacting the Volkswagen corporate office Monday morning regarding this manager, who would not show me the car or allow a sales person to show me the car. Buyer beware do not set foot into this dealership. It will not end well for you. More

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Dishonest. Anyone attempting to purchase a vehicle at this Huntington VW dealer, or their affiliate Smithtown VW, better turn the xxxx around and leave witho Anyone attempting to purchase a vehicle at this Huntington VW dealer, or their affiliate Smithtown VW, better turn the xxxx around and leave without the headache. Especially if you deal with Eli. Incompetent liar. If you're wise to their tactics you will find numerous ways that they try to screw you over. Bunch of losers from sales, to finance, and straight to the manager. I made a mistake of ordering my vehicle through VW's website to this dealer and was forced to relinquish my order because of their inflated in-house only financing rates, 7k over sticker on a car that I ordered b.s., and sneaky fake discounts they try to make you think that your getting while they essentially steal your State and Federal tax rebates from you by inflating the sticker price. Fyi for anyone that is still reading this, I sat down with that loser Eli on a Saturday worked out a deal that I was unhappy with and took notes every step of the way. On Monday I go to pick up the car and they raised the price on me by 2k without telling me. Seems like when I squeezed them up on my trade-in a couple grand, which by the way was nearly fair market value, they then increased the sticker price on me to compensate for that and I noticed at the finance desk. You have to look at their computer to see whats going on. Eli intentionally writes the order so that its barely comprehensible, supposedly reflecting that I'm paying 5K over sticker the price but in the computer system its different. Definitely take notes to compare at the end. I brought it to the Managers attention and he could have cared less. Would not honor the previously agreed upon 5k over sticker. "This is the price". He said I didnt know basic math. There isnt a auto loan calculator on the internet that could possibly figure out the monthly payment that they set up for me. Who the xxxx knows what else they were lying to me about. After this I had enough and walked out. Also note: Forget about getting your own loan. They will only allow financing through their affiliated banks in which they receive a kickback while screwing you over on the interest rate regardless of how good your credit is. Tell me that prime rate is 6%.. not a chance. I called my back and on speaker phone they said 4%. Extremely greedy. And... Shame on VW USA for setting up a pre-order system this bad. More

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Professional No Nonsense Sales Team The only place I will shop for a VW, the staff at Huntington are all professionals. A no nonsense dealership, fully modern, clean, comfortable waitin The only place I will shop for a VW, the staff at Huntington are all professionals. A no nonsense dealership, fully modern, clean, comfortable waiting area and super clean service area. For sales, Eli will do his best to help you negotiate the best price, as will Shawn the manager.. And Nick is seemingly the resident expert on all things VW, and is ready to answer any question about any option. I'm a repeat customer here because of their fairness and integrity. Drive in with your old car, and drive out with a shiny new. More

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Worst manner to the customer I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously d I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously disrespectful. Asking for much higher monthly payment than the previous car. Moreover their tone was full of insult. Offered me a car of 8600 miles already driven, higher than March 2019 rate. They were saying April has no better deal than March 2019. But in the official website of VW can see different picture. I have 2 other cars from VW. Wishing to terminate the transactions with them. More

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Scam incentive The sales rep advised me that he could not advise me whether I would be eligible for VW's low interest rate financing until the financing dept ran my The sales rep advised me that he could not advise me whether I would be eligible for VW's low interest rate financing until the financing dept ran my credit score After I agreed upon the terms of my purchase, I subsequently met with financing and was advised for the first time that despite the fact that my credit score made me eligible for the promotional rate, they were not participating in VW's low interest rate promotion, or, not offering the promotion to me, because they had already given me a "good deal" on the purchase price. The difference in interest rate completely negated the "good deal" that they had given me More

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Purchase 2018 VW Tiguan SEL Premium Shopped around LI are for the best possible deal and was helped by Eli Polanco. He was professional and straight forward. When we arrived to the deale Shopped around LI are for the best possible deal and was helped by Eli Polanco. He was professional and straight forward. When we arrived to the dealership he showered us all of the car features, processed our purchase and we were on our way! Great experience! More

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Lease Experience I went to VW for an oil change and a factory recall for my 2015 Passat and came back with a 2018 Passat GT. Thanks to Eliezer Polanco I LOOOVVVEE my n I went to VW for an oil change and a factory recall for my 2015 Passat and came back with a 2018 Passat GT. Thanks to Eliezer Polanco I LOOOVVVEE my new car Thank You.. More

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