Elie BERRO

Very disappointing experience with Easterns Automotive Group Sterling branch. Starting in April 2026, during the test drive of the 2019 Toyota RAV4 I purchased, I immediately noticed multiple issues with Group Sterling branch. Starting in April 2026, during the test drive of the 2019 Toyota RAV4 I purchased, I immediately noticed multiple issues with the vehicle, including malfunctioning windshield wiper controls, fog lights needing repair, and cigarette burns on the driver’s seat. I was assured these problems would be fixed, which is the only reason I agreed to move forward with the purchase. I paid all required down payment fees immediately and handled everything responsibly, yet after the sale, communication became terrible. The sales representative, Elie, consistently ignored follow ups from both me and my husband, and the only repeated concern seemed to be whether I had already paid the fees which says a lot about their priorities. It should not take escalating directly to management and leaving the vehicle at the dealership just to get basic promised repairs addressed. What is even more frustrating is the constant pressure to leave positive reviews while providing poor after-sale customer service. Selling a vehicle is one thing ,standing behind it and treating customers with respect afterward is another. I would not recommend this branch to anyone expecting professionalism, accountability, or proper customer care after signing the contract. More

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Loved the experience and the fast pace communication I would definitely recommend their services to anyone would definitely recommend their services to anyone More

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Great experience at the dealership thanks to him. Eli was professional, knowledgeable, and made the entire process quick and stress-free. He went above and beyond to make sure everything was handled Eli was professional, knowledgeable, and made the entire process quick and stress-free. He went above and beyond to make sure everything was handled smoothly. He’s the kind of employee every dealership wishes they had. Promotion or raise ASAP. More

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Eli helped me search, find, test drive, and finance a car that I'm already in love with. he listened to my finance needs and made everything make sense. Id recommend him to anybody who needs to get a car. that I'm already in love with. he listened to my finance needs and made everything make sense. Id recommend him to anybody who needs to get a car. More

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Amazing person very down to earth and communicative. Has a great vibe and is a great salesman. Has a great vibe and is a great salesman. More

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This is my second purchase for Easterns, and I continue to be happy with the customer service I receive and will be coming back again in the future to be happy with the customer service I receive and will be coming back again in the future More

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I like the car they sold me, especially how nice Craig was. Eli was great too. was. Eli was great too. More

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I came to check out a reliable gas efficient suv and I was able to get one that I really wanted was able to get one that I really wanted More

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Exceptional experience at Sterling Easterns Automotive[ Group. The team was helpful, professional, and knowledgeable throughout the entire process. From initial inquiry to finalizing the purchase, everyone Group. The team was helpful, professional, and knowledgeable throughout the entire process. From initial inquiry to finalizing the purchase, everyone was courteous, patient, and transparent. The selection of vehicles was impressive, and the prices were competitive. Highly recommend for anyone in the market for a new or used car. Five stars isn't enough - outstanding service! More

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Eli and marcus are the best. Helped me so much!! Would recommend everyone to come here. Helped me so much!! Would recommend everyone to come here. More

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