Elie Azzi

Don't take your GM vehicle here! This isn't my first go around with Parks, and I have given them every opportunity to fix the problem, but I am not getting any action. My 2020 Sierra This isn't my first go around with Parks, and I have given them every opportunity to fix the problem, but I am not getting any action. My 2020 Sierra has been there since September 15. It had an emissions problem (but still operates) and after a couple of weeks they told me they replaced a part but it didn't fix it. They ordered another part, but GM was then on strike. After that part did not arrive after being a month into this, I asked for a service loaner. They obliged but I am now on my third Encore which isn't big enough to handle 4 passengers of any size comfortably. After several communications with the advisor (Elie) I realize he is not on my side at all! After two months I ask "when will my vehicle be done?" he replies, "I am sorry GM went on strike". That not only is not answering my question, but I need action, not an apology! Besides, does he not represent GM!!! I ask him to get me an answer, he tells me I can call GM's customer service. When I ask what is the number, he condescendingly responds, "let me GOOGLE it FOR YOU!" What a joke! I ask him today (November 17) what is the phone number for your manager? He says, we don't have one and that they are trying to hire one. No kidding! Is it any wonder how dysfunctional this service department is? I ask him "what is the next level up manager?" No response!!! Now I have family flying in for Thanksgiving on Monday and have to rent a vehicle because you can't get more than two adults in a Buick Encore. So, if you want to get treated like crap be sure to go to Parks GMC. I still don't have my vehicle back and only God knows when these people will get off their backsides and actualy do some real customer service! More

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Parks works great with their customers to insure that all their needs are met . Parks keeps you informed and updated. their needs are met . Parks keeps you informed and updated. More

by KEITHHAYDEN1959 Verified Customer Verified Customer

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Last min appt and you guys came through like a champ. I’ll be back again I’ll be back again More

by JAMM3235 Verified Customer Verified Customer

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Great and talented team that does everything in their power to satisfy customers. Strongly recommend to anyone. power to satisfy customers. Strongly recommend to anyone. More

by lizjamesclodfelter Verified Customer Verified Customer

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Multiple visits to get problem fixed. AC tech not always available. Some problems but over all good. AC tech not always available. Some problems but over all good. More

by ROBIN012052 Verified Customer Verified Customer

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The dealership is very clean, organized, and filled with very friendly employees! Michael Walters was the best! very friendly employees! Michael Walters was the best! More

by tinamichelle24 Verified Customer Verified Customer

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Good. I had an AC failure fixed 10 months ago they replaced part. Failed again replaced different part. Failed on pick up, so left again. Second pick I had an AC failure fixed 10 months ago they replaced part. Failed again replaced different part. Failed on pick up, so left again. Second pick up failed 30 miles down road so returned. It is working good at this time. More

by ROBIN012052 Verified Customer Verified Customer

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Always had good, prompt response from service department. Work is done well and any issues with vehicle are pointed out. Work is done well and any issues with vehicle are pointed out. More

by Cooke Eidson Verified Customer Verified Customer

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Excellent customer service! ! Went above and beyond.in getting my car fixed. Thank you much ! Went above and beyond.in getting my car fixed. Thank you much More

by wriddit Verified Customer Verified Customer

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Great service and very professional crew. Did the work timely and at the agreed price. Did the work timely and at the agreed price. More

by DRFIALLO30 Verified Customer Verified Customer

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