Efrain Abreu

Carlos Luna provides EXCELLENT customer service and he is the reason I keep having my car serviced at Gettel. Unfortunately, I am not at all pleased with the new ownership's decision to tack on a 3% service the reason I keep having my car serviced at Gettel. Unfortunately, I am not at all pleased with the new ownership's decision to tack on a 3% service charge if I want to pay with my credit card. That is NOT the way to treat and keep loyal customers! Gettel should know that credit card fees are something they should absorb as part of the cost of doing business, not gouge their customers! More

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Exceptional service,thanks Efrain Abreu service manager for ur service and excellent team ,I really appreciate you and your team for ur service and excellent team ,I really appreciate you and your team More

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recently took my 19 Avalon and had the pleasure of receiving exceptional car service at Toyota Gettel, thanks to Danny and Efrain. From their professionalism to their expertise, they provided top-notc receiving exceptional car service at Toyota Gettel, thanks to Danny and Efrain. From their professionalism to their expertise, they provided top-notch service that exceeded my expectations. I highly recommend their service to anyone in need of expert car care. Definitely a five-star experience! More

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Four years ago I purchased a battery with a "lifetime warranty". That battery now needs to be replaced. After 4 phone calls, being told my battery with the lifetime warranty (it actually says lifetime wa warranty". That battery now needs to be replaced. After 4 phone calls, being told my battery with the lifetime warranty (it actually says lifetime warranty on the battery) may not be able to be replaced with no charge because they can't tell if it a 5 year warranty or a 7 year warranty which doesn't make sense since the battery is about 4 years old, and it's supposed to be a LIFETIME WARRANTY. I was also told I would need to bring the vehicle to them to replace the battery instead of just bringing in old battery. So, I'm now supposed to have the vehicle towed to replace a battery which may/may not be covered under the lifetime warranty. No thank you, Stadium Toyota. More

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I have been a customer since 1999 and I'm really disappointed with my last service. And now because someone forgot to do their job,that the only thing that making sense to me. I need to split the co disappointed with my last service. And now because someone forgot to do their job,that the only thing that making sense to me. I need to split the cost, of the damage created by services. Since I bought my 2019 highlander never missed a service and everytime I go in, they remind what due for change or something wrong. But this time they forgot to tell me, oh Mrs. Martinez you have leak in your radiodator. Why do a checked list and marked everything in green if it's not truth. So, I feel someone forgot to add all the liquids needed when oil change was done. Bcse not even my car alert me of low fluids. If I don't notice my needle drop to H and back to C quickly and husband opened the hood, we would have never know I have a leak. I was there 2 weeks prior to get my front break done. Now my battery are bad, but my checked list shows green. I knew about my breaks, my tires, my filters which my husband replaced them and since i can only afford to them in sections. They removed my club box and didn't even placed it back right. Is sitting on my front seat door. I'm very disappointed of the situation. And bcse someone felt to notice the leak on my car they are willing to cover 50% of the radiator repair. Isn't fair at all. I don't think I can trust this service department. Very unpleasant customer. More

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AWFUL! COMPLETE CHAOS. Throw out fees for items not needed. 3% credit fee? ABSURD! Won’t b back! COMPLETE CHAOS. Throw out fees for items not needed. 3% credit fee? ABSURD! Won’t b back! More

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I pulled up to get my oil change was met by very friendly people and the service was good and quick. I also needed a window repair and they had somebody on site to help me with that as well. people and the service was good and quick. I also needed a window repair and they had somebody on site to help me with that as well. More

by CURTISSBARTLETT Verified Customer Verified Customer

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Great experience at the dealership and Pol was top notch! A real treasure as a salesman. A real treasure as a salesman. More

by barksquirrel Verified Customer Verified Customer

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Friendly, car was quickly checked in an the service was complete before the courtesy van returned. complete before the courtesy van returned. More

by suzanne.fernandez76 Verified Customer Verified Customer

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Amazing service team, best in the bay area, I woupd definitely recommend for all your service needs definitely recommend for all your service needs More

by eabreu2 Verified Customer Verified Customer

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