Edwin Saint Louis

Got a warm welcome and quick recall service on my vehicle. They recommended several additional items which I agreed to. $611 LATER...I got no military discount. Two days later, my 9 month old Dieha vehicle. They recommended several additional items which I agreed to. $611 LATER...I got no military discount. Two days later, my 9 month old Diehard battery is dead and the hood to my Santa Fe is broken, none of the fluids they said they filled were filled and basically, my car was in far worse shape when I got it back than when I left it. I got back to Parks for assistance and got a huge run around. Said battery was bad and it would cost $500+to fix. They did top off the fluids that they didn't do in the first place but no offer whatsoever to fix the military discount. I immediately went to AutoZone where I got the battery and it tested great. It needed a shim for the battery casing because that too got broken at Parks. Five minutes and $5. All fixed. Parks Hyundai will never touch my car again. More

by jillbinette Verified Customer Verified Customer

Report | Print

There Always Courteous and timely the staff is friendly and very helpful and informative with all their findings and very helpful and informative with all their findings More

by wandabatten1968 Verified Customer Verified Customer

Report | Print

The service for the recall was performed in the quoted time and the service staff was very helpful. time and the service staff was very helpful. More

by jemarshall411 Verified Customer Verified Customer

Report | Print

When trying to locate the issue kept us informed and also made us a list of other issues that we need to take care of in the future. Great service called when parts came in. And scheduled the appointment an made us a list of other issues that we need to take care of in the future. Great service called when parts came in. And scheduled the appointment and made repairs.. great attitude,!! a pleasure to deal with. More

by pjackson8 Verified Customer Verified Customer

Report | Print

Scheduled an appointment but wasn’t in system. Took a week to get car fixed. Kept getting ignored, they didn’t even know my car was there. I had to call several times and never was able to speak t Took a week to get car fixed. Kept getting ignored, they didn’t even know my car was there. I had to call several times and never was able to speak to my advisor. Has to speak to the manager and instead of correcting the advisor, he made excuses for him. Wasn’t made to feel as if I mattered. More

by Ayanna Verified Customer Verified Customer

Report | Print

I was greeted at the door and taken care of. The office is neat and clean. The office is neat and clean. More

by Cheryl Huguley Verified Customer Verified Customer

Report | Print

Service person is not trained to Hyndai's expectations. I had recieved information from Hyndai about Bluelink. Said dealer sevice personnel could help with app. He was not able to. Referred me to call Hy I had recieved information from Hyndai about Bluelink. Said dealer sevice personnel could help with app. He was not able to. Referred me to call Hyunda. More

by MEYERSLS75 Verified Customer Verified Customer

Report | Print

Good job on servicing my car in a very timely manner. Thank you very much. Thank you very much. More

by ykhw59a Verified Customer Verified Customer

Report | Print

I came in for an oil change and was given a 2 hour turnaround time. My car was done in an hour, great job! turnaround time. My car was done in an hour, great job! More

by Hanu44 Verified Customer Verified Customer

Report | Print

The television in the waiting are was broken, I was there for 3 & 1/2 hours. My phone almost died & there were no chargers. 3 hours for a basic oil change. for 3 & 1/2 hours. My phone almost died & there were no chargers. 3 hours for a basic oil change. More

by Kemesha.jones@va.gov Verified Customer Verified Customer

Report | Print