Edward Painter

Terrible service department. They make you wait forever and 50% of the time forget to do simple things like reset the oil light or the service light. Find somewhere else to go They make you wait forever and 50% of the time forget to do simple things like reset the oil light or the service light. Find somewhere else to go as they don't respect your time at all and are a nightmare to deal with. More

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Great dealership,great service, knowledgeable people. Very prompt, courteous, reliable, respectful. A pleasure dealing with. Very prompt, courteous, reliable, respectful. A pleasure dealing with. More

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The staff is always friendly and helpful. Although it took a while to get in and out of the facility, the service manager was quite generous and comped my visit (visual inspection after runn Although it took a while to get in and out of the facility, the service manager was quite generous and comped my visit (visual inspection after running over an object in the highway). The inspection report is very thorough and the video accompanying it very helpful. More

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Consistent Excellent service! Staff is super friendly, efficient & knowledgeable. I love the fact that now coffee & snacks are at hand! Staff is super friendly, efficient & knowledgeable. I love the fact that now coffee & snacks are at hand! More

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Efficient, service is delivered as promised, waiting area is clean and pleasant, at the top of the price range is clean and pleasant, at the top of the price range More

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My vehicle went in and had numerous issues and Edward the service advisor walked me through what needed to be done. Everything was taken care of in a timely manner service advisor walked me through what needed to be done. Everything was taken care of in a timely manner More

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Very professional and thorough with excellent communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpfu communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpful on my state inspection and as a result did reach out to the RMV for a missing plate sticker. More

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I recently had the pleasure of visiting BMW of Sudbury, and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer. A special shout-out to the and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer. A special shout-out to the service team, especially Nick and Billy. Billy was incredibly attentive and responsive when I was booking my appointment, assisting me through text messages to ensure everything was perfect. On the day of my visit, Nick made the process even smoother. He provided timely updates and answered all my questions with patience and expertise. The level of professionalism and care they exhibited truly set this dealership apart. It's clear they prioritize customer satisfaction, making my visit not just a routine service appointment, but a genuinely pleasant experience. I highly recommend BMW of Sudbury to anyone looking for exceptional service and a team that genuinely cares about their customers. Thank you, Billy and Nick, for making my experience so positive! More

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I had a flat tire over the weekend and my car was towed (unannounced) to the dealership. - The service advisor was very helpful and understanding of my predicament. I had a lot of questions before i could (unannounced) to the dealership. - The service advisor was very helpful and understanding of my predicament. I had a lot of questions before i could authorize the work that was recommended for the vehicle (which turned out to be more expensive than i anticipated) and that required a lot of back and forth with the repair team. The Service Advisor worked it out favorably to my satisfaction and in my best interest. That was most appreciated. More

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My service advisor Eddie was professional, friendly, knowledgeable and polite. I was happy to have access to a loaner car too. knowledgeable and polite. I was happy to have access to a loaner car too. More

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