Edward Mendez

My car was brought into this service center in 2022 Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one card had an attempted charge for $1100 from Walmart.com ,upon realizing I didn’t have it I called the sales part of the dealership to ask if my card was in the my car and it was confirmed that the same card was In the car Matthew was working with. I played stupid and went to the dealership to discuss my vehicle moving forward Mathew told me he did a pressure test and the temperature dropped , I asked specifics because it was allegedly a pressure test not a temp test (there’s integrated sensors for that) Matthew got frustrated and said “ I’m not gonna keep arguing , you can take it somewhere else since you know so much about the car” (This was 60 seconds into the conversation recorded) Audio recorded I left the dealership and 15 minutes later get a call from the dealership that the car is ready when I got to the dealership there was a presence of five police cars because Matthew lied to law enforcement officers which is a crime in any state Despite the public embarrassment I paid the bill and my car broke down before getting to the next traffic light from the dealership I had the car towed to a different shop That shop confirmed dirt around the oil fill neck Meaning Matthew Gonzalvez vandalized my car engine . The damages done by Mathew were over $4500 Not to mention the public embarrassment from police presence predicated on a lie Eddie and Matthew are evil disgusting people More

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Sam and Eddie were very helpful getting my truck back to me. Communication was on point! me. Communication was on point! More

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Great service and good customer service I will recommend you guys see you next time you guys see you next time More

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The worst experience I have ever got in a dealer. Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank al Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank also did the same. they did not repair my car (they left it worse) More

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They were prompt to help with all the questions and decisions on the new car, from the seller to the finance and also with the service group. Amazing!!👏🏼👏🏼👏🏼 decisions on the new car, from the seller to the finance and also with the service group. Amazing!!👏🏼👏🏼👏🏼 More

by FRANCYSPROCACI Verified Customer Verified Customer

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I spent 2 hours to do my service and nothing done after you know the magic word sorry come back another day you know the magic word sorry come back another day More

by ROODHY49 Verified Customer Verified Customer

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Everything was done in a timely manner everyone was very pleasant and the bill was reasonable and Chris is a gentleman pleasant and the bill was reasonable and Chris is a gentleman More

by wrdworkin Verified Customer Verified Customer

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Eddy ( forgive me if his name is misspelled) and Chris were pretty genuine and informative about my car and the experience to expect. It was my first time visiting Chevy and though my car wanted to embarr were pretty genuine and informative about my car and the experience to expect. It was my first time visiting Chevy and though my car wanted to embarrass me and not expose the issue I was stating eddy left me with some options and great tips I even went back the day after because I left some documents by mistake , and a guy recognized me from the day yesterday and was pretty helpful as well. Great staff. More

by Darryleb Verified Customer Verified Customer

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Short, sweet, and to the point. Word word word word word word word word word. Word word word word word word word word word. More

by Cuessi.chris Verified Customer Verified Customer

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Service manager Eddy and Service writer Sam Mercado are always willing to go above and beyond to help a customer.I appreciate all they do for me. always willing to go above and beyond to help a customer.I appreciate all they do for me. More

by CINDYCHIN1 Verified Customer Verified Customer

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