Eduardo Solis

Deceptive and rude. I spoke to a saleswoman who explained a special was $0 down. I asked three times - does this mean zero down? No taxes? No fees? She assured me yes, and to come in that evening. She texted a special was $0 down. I asked three times - does this mean zero down? No taxes? No fees? She assured me yes, and to come in that evening. She texted me so I can communicate directly. When I arrived, this saleswoman didn't exist. Nowhere to be seen. Someone else was texting me, and funnily enough, the $0 down deal didn't exist any longer. This was a clear tactic to get me in the building. I pointed the manager to his website, and he explained, "my marketing is my prerogative" - I was blown away with that response, and simply walked out. An hour of my life wasted by deceptive snakes. Go to one of the other Lexus dealers in town. More

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Just had a terrific experience leasing a new car with Patty Warman. She was a total pleasure to work with and accessible and pleasant answering all our questions. Patient in going over the various bells Patty Warman. She was a total pleasure to work with and accessible and pleasant answering all our questions. Patient in going over the various bells and whistles of the new car as well. A great experience More

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WORST customer service EVER I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst trea I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst treatment and worst customer service. I do not recommend this dealer to anybody, they know how to persuade you to take a car from them, very good sales people, they called me almost every day to renew my lease, until I got tired of their post sale service and decided to change to gunther mazda in fort lauderdale, fl. At this dealer they only care about about the sale. To make a long story short, after I ended my lease 1 year and a half ago, I have been trying to get lexus of kendall dealer to give me the wear and tear company they sold me the insurance through, and sales person doesn't reply texts, phone calls, or even I have been to the dealer and every one seems to wash their hands with my case. Also, AND THE WORST, they told me they would take care of the miles when I traded in my previous lexus, and now I am in collection because lexus's has taken forever to take action in my case. I know is my fault i signed the thousands of pages of contract they make customers sign, and failed to read that lexus is not responsible for miles, however I do remember the sales guy telling me lexus would remove the excess miles because that is the reason why renewed my first lease with them. So, WORST DEALER EVER IN MIAMI, WORST CUSTOMER SERVICE, WORST EXPERIENCE, DO NOT DO BUSINESS WITH THIS DEALER. More

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