Eduardo Esparza

John Shorter is nothing “short” of amazing ! He delivered on Best Customer Experience ever! With Mgr Rob Klein providing top notch Quality & attention I am thoroughly impressed and appreciative He delivered on Best Customer Experience ever! With Mgr Rob Klein providing top notch Quality & attention I am thoroughly impressed and appreciative of the way I was treated! Like family! Thanks to John, Rob, Nicole , Ramsey & the entire team of pros at Gunther!!! LuvMyID4!! Named her: Scarlett Rose🌹💯🏆 More

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Yameen was very kind, friendly, and helpful. He helped me through the process without making me feel pressured. He helped me through the process without making me feel pressured. More

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Yameen did an excellent job, I ordered my car and he was keeping me informed of the progress. Thank you for being so helpful. keeping me informed of the progress. Thank you for being so helpful. More

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I am writing this review in pure discontent with gunther volkswagen at coconut creek. I was lied to by not only several car salesman but the car sales manager himself. I have been receiving letters regardi volkswagen at coconut creek. I was lied to by not only several car salesman but the car sales manager himself. I have been receiving letters regarding a “key trade in” where it states that I can trade in my current vehicle for a new vehicle of the same trim for no charge. Hence, I would be starting a brand new lease with a 2023 version of my car for the same monthly payment as my previous lease. No where in that letter did it state I would have to give any down payment. I called and was reassured by several car salesman that I would not have to pay anything for this trade in. When I got to the dealer, they did not honor any of this and told me that I was “misinformed”. They then ended up raising the price of my lease after running my credit. In reality they were making a huge profit from keeping my 2019 vehicle as it has equity. After 5 long hours, I finally gave in to the new price even though it was not true to their words. I asked if my daughter could do the same thing with her lease and maintain the SAME exact price and the manager, Eduardo Esparza, gave me his word that he would honor the deal. The next day she went into the dealer hoping to not have the same problem I did, which unfortunately was not the case. They inspected her car and raised her monthly payment by $15 due to minor damages. Eduardo even wrote out the numbers on his business card and wrote “tentative with approved credit”. When he ran her credit and her co-signers credit, he made them wait for two days because he was “attempting to get the banks approval”. He then called her and said that he could not honor the deal at that price ($270/month) and raised it to $299 due to “credit” and as it was two days later there were “different promotions”. Keep in mind my daughter went two days prior to the end of the month, he is the one that took two days to respond to her. The co-signer’s credit was ran at 876…when they state that good credit is considered 700+. I then asked him what happened and expressed how disappointed I was with both our experiences and he told me “I regret doing business with you”. I would not recommend this dealer to anyone ever again. They are all liars and will say anything to get you to come in and waste your time. More

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The guys at this dealership were incredibly helpful from our sales person Steffann to the financial person Miguel to the Branch Manager Rob!!! In these tough times of leasing vehicles they made the process our sales person Steffann to the financial person Miguel to the Branch Manager Rob!!! In these tough times of leasing vehicles they made the process easy and actually pleasant! My daughter and I are so happy to have found them! Highly recommend if you need a vehicle cars really nice too!! Thanks! Terry & Julie More

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I don’t know if this review will fall on deaf ears but I feel the need to express myself. Self-centered, Narcissistic, Condescending, Sexist and arrogant is an understatement of how I can best describe m feel the need to express myself. Self-centered, Narcissistic, Condescending, Sexist and arrogant is an understatement of how I can best describe my disappointing and lackluster experience at Gunther Volkswagen of Coconut Creek. I was interested in selling my VW Atlas so I decided to give Gunther Volkswagen of Coconut Creek a try. I was quickly greeted by the first associate named Chris Sargent who was extremely helpful. After he gave me the buyout price, he brought to my attention a few errors on the Carfax. He advised me to bring the car back once the Carfax was updated to receive a higher appraisal value. Carlos Jimenez was the one who appraised the car that day. I came back two weeks later and Chris Sargent was out sick which led me to the second associate named EDUARDO ESPARZA. He aggressively drove my vehicle to the back of the dealership to get it appraised again and asked me for my car registration which seemed weird because the first associate didn’t do either. Eduardo appraised my VW Atlas for 15% less than what the first associate had offered me even after I had corrected the Carfax. His excuse was due to the war in Ukraine/Russia which caused the car values to drop. I was so upset from his response that I left without my registration and I had to walk to the back to get my car. He didn’t even have the courtesy in bringing the car back around to the front for me and my kids. Two days later, I went back to pick up my registration which he forgot to return and he informed me that he will match the car max appraisal if I brought it to him. After agreeing on the buyout Price with Eduardo on the phone, he urged me to come and do the deal. On my way to the dealership, he called me and changed the buyout price because he said he miscalculated the price which is total xx. I was livid. I demanded to talk to the finance manager while I could hear him in the background. Eduardo denied per request of the finance manager. The finance manager didn’t have the face to speak to me over the phone. I requested a name and their response was “No” and I asked why and they replied back with “IT IS WHAT IT IS”. What type of customer service is that?! Since the mysterious financial manager went missing upon my arrival, I succumbed to Moe Ali, a new car sales manager, who didn’t help at all. He basically kicked me out by informing me to take my business elsewhere. The following day Moe Ezzine, sales associate, contacted me offering to appraise my car for a 3rd TIME or to take it back to car max AGAIN for a reappraisal so they could price match it after a manager (Moe Ali) reassured me multiple times that they don’t CarMax Price Match. So, my question is…Do they CarMax Price match or not? Because Moe Ezzine (Sales Associate) was sent by Moe Ali (New Car Sales Manager) which to my understanding doesn’t deal with used car sales. Where is Eduardo Esparza??? Disappeared just like the mysterious finance manager. I inform MOE Ezzine that my time is valuable and as a single mother of two kids, I didn’t have the luxury of coming and going as if I had unlimited free time available. In Conclusion, I demanded Moe Ezzine to either honor the deal that Eduardo originally offered me OR I would leave a Negative Review due to the fact that no manager had the xxxxx to show face. Till this day NO ONE from Gunther Volkswagen of Coconut Creek has contacted me. I ended up taking my business to Rick Case VW. They appraised my car in 5 minutes, offered me $4,000 more for my trade and even Upgraded to Top of the Line Atlas just because of their superior customer service. No wonder Rick Case VW is America’s #1 Volume Dealer in the Nation! More

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Horrible treatment by salesperson I went back to this dealership to lease another VW. I had a very good experience the first time around, so I expected he same treatment this time. I I went back to this dealership to lease another VW. I had a very good experience the first time around, so I expected he same treatment this time. I was incredibly wrong. I already knew what car I wanted to lease and how much I wanted to spend on a lease. The sales person, at first, was very willing to make a deal on a car. Yet, the personal care was severely lacking. When we were looking at the car, he kept going to other people to help them. It was as if he was trying to make 3 deals at one time. Eventually, he sat down with us and tried to make a deal. I told him that I was not yet ready, that I needed to think about it and would call the next day. He called the next morning and I told him that I was ready to make a deal. All was good, until I could not be at the dealership when he wanted me to be there. He proceeded to berate me and yell that I would lose the deal if I did not make it there by the end of that day. I told him that I was prepared to lose the deal, but I would not be there until a day later. Eventually he acquiesced. When I went to sign the papers, he barely explained the car to me or the lease. He rushed through the returning of my other car and handed me off to the accounting department. Once I had paid the initial deposit, etc. I was brought to my car and without apologizing was told by this salesperson that I totally misunderstood him and that I needed to get over the past. I will not be using this dealership again. More

by MICHELLE624 Verified Customer Verified Customer

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This is the 3rd vehicle we have gotten with Eduardo! It is a pleasure to come in to Gunther and work with Eduardo. He really is wonderful and helpful as we choose our cars. He has always been helpful t It is a pleasure to come in to Gunther and work with Eduardo. He really is wonderful and helpful as we choose our cars. He has always been helpful to us and will continue to deal with him. Thank you. More

by kshafferhome Verified Customer Verified Customer

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Very professional and friendly The Sales Manager Eduardo was very informative and helped us make the right decision, he listened to what I wanted and presented the vehicle to us exa The Sales Manager Eduardo was very informative and helped us make the right decision, he listened to what I wanted and presented the vehicle to us exactly like what we had envision. Also took care of our daughter with the turn in of her lease and worked the numbers so that they were able to upgrade to a better vehicle that they expected. Thank you Eduardo. More

by LUISMB228 Verified Customer Verified Customer

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Tire rotation and 26-29 point check. The service team is friendly, communicates well and is professional. Dante Salandy, Service Advisor was courteous, professional and answered my quest The service team is friendly, communicates well and is professional. Dante Salandy, Service Advisor was courteous, professional and answered my questions. I would recommend your service to other VW owners. More

by seacliff17 Verified Customer Verified Customer

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