Edgar Martinez

“Terrible Experience at Gerald Nissan of Naperville” I had an extremely disappointing experience at Gerald Nissan of Naperville, located at 1575 W Ogden Ave, Naperville, IL. Despite finalizing the car sel had an extremely disappointing experience at Gerald Nissan of Naperville, located at 1575 W Ogden Ave, Naperville, IL. Despite finalizing the car selection and price the day before, having my credit application approved, and agreeing on the down payment, I was forced to wait over five hours at the dealership to complete the paperwork. The sales staff and management exhibited highly unprofessional and discriminatory behavior. Adam X. Reyna, the salesperson, and managers Edgar Martinez and George Charalambous, treated us with bias and a lack of respect. It was clear that decisions were influenced by racial discrimination. For example, George Charalambous spoke to us in a condescending tone and told me, “Take your business elsewhere,” when we tried to negotiate terms based on discrepancies in the car’s history. This was in stark contrast to how he treated other customers in the store. The car, advertised as “non-accident,” was found to have a minor accident on the Carfax report. When I proposed numbers based on fair market value, including KBB and other dealership offers, they were outright dismissed. To make matters worse, the finance manager, Jessica Johnson, handled the credit application process in a highly questionable manner. She attempted to impose nearly $4,000 in unnecessary fees and add-ons, which were not disclosed upfront. When I questioned these charges, she suggested that denying the approval or stopping the process was an option, leaving me feeling cornered and exploited. This dealership operates on dishonesty, racial bias, and predatory practices. The experience was so bad that I would strongly advise anyone considering Gerald Nissan of Naperville to look elsewhere. Save yourself the time, money, and frustration—this dealership is a rip-off. #TerribleExperience #CustomerServiceFail #RacialBias #DishonestDealership #AvoidGeraldNissan More

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In May, they sold me a 2018 kicks that had several issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall a issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall at stoplights, the front collision sensor came on, the check engine light came on, the A/C wasn't working and when I would back up to the left, the suspension would make a loud popping noise. It was a nightmare having to put it back in their service department several times only to keep getting it back unfixed. The Kicks was still making the popping noise so I traded it in. And I had to plead with them to get them to give me loaners when it would go back into service. They always had an excuse to not give me one and I had to fight for one. It was like pulling teeth to get them to give me a loaner anytime. So I traded the Kicks in for a Rogue which also comes with their certified pre-owned guarantee and they obviously didn't do their due diligence to inspect this one before selling it to me either because right away, I noticed noise in the suspension of this one as well and the c port went out, got very hot and I was afraid it would start a fire. They also sold it to me with very low tread on the tires so when I got a nail in my tire, I had to replace all 4 in the first month after purchasing this vehicle. When I called them to try to get service because replacing the right front axel didn't fix the noise, they wanted me to drop the car off for an entire day without a loaner which is completely unreasonable. I lost a lot of time money by having to keep putting the kicks in their service department and then having to trade it in because they couldn't fix the issue with the Kicks. I did have a lawyer send them a letter because they were outright refusing to give me a loaner because they falsely accused me of using their loaners for rideshare and delivery services. I used a legal plan that I have that covers demand letters but I do not have an attorney retained. And of course I filed a complaint with the attorney general after all of the stress and difficulties this dealer has put me though. Another mechanic diagnosed it in less than two hours. Why are they so unreasonable and asking to drop it off for an entire day to diagnose a car without a loaner? I have all of my proof of all of this ready to go for arbitration. I will retain a lawyer now that Neil Becker called to yell at me and they had the audacity to respond to my complaint saying they've bent over backwards for me. How is making me fight to get a loaner after you sold me a faulty car bending over backwards? What a joke. They're about to find out legally that they can't just not service my vehicle when it came with their gerald lifetime warranty. More

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Excellent service, salesperson went above and beyond helping me. All you knowledge about the car made my decision to get my new electric car easier and casa very confident doing it. helping me. All you knowledge about the car made my decision to get my new electric car easier and casa very confident doing it. More

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