Eden Lutes

Beaver Mitsubishi responded

Thank you for taking the time to share such detailed feedback. We’re very glad to hear that our team, Aydin, Eden, and Charles provided courteous and attentive service, and that communication during your purchase was easy. We also sincerely appreciate you bringing the concerns to our attention. The condition of the vehicle at test drive, the odor issue, and the missing spare tire kit are all matters we take seriously. This is not the standard we aim to deliver, and we apologize for the inconvenience and frustration this caused. We’re especially glad our service team and our Toyota affiliate were able to step in to address the odor concern, and we will continue working to ensure the vehicle is fully corrected. Your feedback helps us improve our process so that every vehicle is properly inspected, cleaned, and fully prepared before being presented for sale or test drives. We truly value your business and hope we can continue to earn your trust moving forward.

Beaver Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience. Beaver and Aydin will be especially happy to know their efforts made such a positive impression—they truly go above and beyond. We appreciate you taking the time to share your feedback and look forward to welcoming you again soon!

Beaver Mitsubishi responded

Thank you so much for your kind words! We’re glad to hear that Ed was able to take great care of you while Jaelin was out of town. Communication and teamwork are really important to us, and it’s wonderful to know that both Jaelin and Ed made your experience a positive one. We truly appreciate you choosing to work with us and hope you enjoy your vehicle!

Beaver Mitsubishi responded

Thank you so much for your kind words. It truly means a lot to us. We always strive to care for our guests like family, and we’re grateful you felt that. We look forward to helping you again anytime.