Eddie Sanchez

So impressed with the thoughtful kindness and help in getting my warranty work performed. I travelled from Grand Junction and will return for any maintenance. Thank you once again. getting my warranty work performed. I travelled from Grand Junction and will return for any maintenance. Thank you once again. More

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8-2-24 - Requested Comprehensive vehicle inspection before a private BMW purchase - $357.67 Missed several items (found when I pointed out or when I advised BMW to make all repairs they identified. D before a private BMW purchase - $357.67 Missed several items (found when I pointed out or when I advised BMW to make all repairs they identified. DID NOT MEET EXPECTATIONS 8-2-24 - 8-8-24 Vehicle stayed with Winslow BMW to complete all identified issues/maintenance. INCOMPLETE had to go back. 8-2-24 - S/A advised he would follow up on spare tire fit. Did not follow up. 8-2-24 - Advised S/A I would need a courtesy ride back to Winslow about 2 hours before completion as I live about 40 minutes away. I requested this in person with S/A several times throughout the week. On day of vehicle pick up I was advised late in the day they could not pick me up I would need to find a ride or get a taxi and they BMW would pay. DID NOT MEET DISCUSSED EXPECTATIONS. 8-8-24 - Repaired the Driver side Trim versus the Passenger side. FAILED TO FOLLOW DOCUMENTED SERVICE ORDER. FAILED TO MEET EXPECTIONS. Note: I showed S/A opening around trim where oil cooler is and wanted it enclosed to avoid the debris (rocks, tumble weeds, etc., damaging the cooler. S/A advised they would replace. If the opening was correct why would I spend money on a trim piece that had nothing to do with closing the hole? Failed to advise customer to make an intelligent decision. Picked up car and as you can see they did not put a new trim piece on the passenger side that I paid for. FAILED TO EXPECTATIONS. 8-8-24 - Strong oil sell inside car, called back S/A and advised both trim piece not installed and oil was visible on bottom of pan. DID NOT MEET EXPECTATIONS 8-2-24 / 8-12/24 - Left multiple voice messages and called for updates and to respond to BMW findings on their 2d inspection. Never called me back. Voice mail message stated S/A would return calls by EOB. Did not happen. What I received from S/A is a plethora of excuses for sub standard customer services, i.e., workload is heavy, a lot of employees calling off sick, very busy. These are the type responses a customer wants to hear when spending 7K+ I have been going to Winslow since they were on Circle Dr and I have never received this unacceptable level of service or communication. Winslow BMW's labor rate is certainly not commensurate their service levels. I would expect this lower service level from a backyard operation not higher end performance vehicles. Lastly, it appears to meet Management (if they are present) are a sleep at the wheel. More

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The staff are always kind and willing to work hard for the customer’s business. the customer’s business. More

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How easy was work with them. Everything were smoth and at the moment we arrived there our new X6 was ready for us. No overprice no hidden cost. Excelent service the moment we arrived there our new X6 was ready for us. No overprice no hidden cost. Excelent service More

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Recently decided to purchase the new BMW M4 Competition. Called, and spoke with Jeremy in sales--one of the best car salesmen I've ever dealt with. He found the virtually exact car I wanted in CA. Dealt wit Called, and spoke with Jeremy in sales--one of the best car salesmen I've ever dealt with. He found the virtually exact car I wanted in CA. Dealt with Neill the next day, as Jeremy was out. He made a very fair offer on the car--considering they are brand new this year and in demand, and Grayson did on my 2018 Corvette for the trade. Signed the deal and Jeremy delivered the car to my home on Apr 24th and picked up my Vette. Above and beyond service by him. Entire process was excellent--with the usual, expected problem or two when doing everything by phone or email. All were resolved quickly. Had 2 issues with the car--both of which BMW USA, not the dealer. Eddie and Jeff in service went out of their way to resolve one, and the other (minor) will be taken care of when I bring it in for the 1200 mile service. I've bought a lot of cars and the process here was near the top. Highly recommend the Dealership for honesty, going the extra mile and having top notch people in Sales and Service. More

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Jeremy, did a great job. Super professional and was easy to work with. Thank you for making my BMW experience great and worth my time! to work with. Thank you for making my BMW experience great and worth my time! More

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Love my adviser Bryce he’s amazing he always looks out for my best interest when it comes to my 2015 X1! Bryce is always hands on with me explaining what is actually going on with my car!!!!! I would not for my best interest when it comes to my 2015 X1! Bryce is always hands on with me explaining what is actually going on with my car!!!!! I would not recommend Eddie because he’s so rude to me when i brought my car in before I went to my current advisor Bryce. Eddie wouldn’t explain what was going on with my car and gave me nasty looks like I shouldn’t have own my X1 and now I would definitely recommend Bryce if you are going to own a BMW. More

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Drive to Denver I am reviewing the Service Dept. We had a BMW years ago when we first moved to the Springs and we sold it and one (not the number 1 but still a reaso I am reviewing the Service Dept. We had a BMW years ago when we first moved to the Springs and we sold it and one (not the number 1 but still a reason) was how bad the service dept treats customers. I can say these guys are consistent. Having gone to Ford, Mazda, VW, and Subaru Service departments, no one treats their customers like more than the folks at Winslow. How many times do I never get a call? How many times am I told to drop off the car first thing in the morning and at 2:30PM its still not ready? How often do they ask "Do you want a car wash?" Have they ever actually done one? No. My last visit they had me wait at 6PM in the waiting area for an hour while they washed the car and come to find out, it was parked next to the building and no one had any idea they should wash it. Sad the best car out there has the worst dealer. Makes a part of me want to sell. But now that warranty is expiring, we'll definitely go to a repair shop that can communicate with and cares about customers. More

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Amazing service Top notch service team. Jake was amazing and even help me understand all the options on my BMW (there are a lot). Everyone was friendly and helpful. Top notch service team. Jake was amazing and even help me understand all the options on my BMW (there are a lot). Everyone was friendly and helpful. I love the added touch of cleaning and washing your car when you have it serviced. Highly recommended (especially Jake). More

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Service Appointment made for oil change took them 4 plus hours to complete that was with an appointment buy a BMW every time you need service kiss the day awa Appointment made for oil change took them 4 plus hours to complete that was with an appointment buy a BMW every time you need service kiss the day away. More

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