Eddie Jones

Find another dealer Long story so let me first say...Reception staff here are amazing for what they have to deal with. Service staff from the service manager down wer Long story so let me first say...Reception staff here are amazing for what they have to deal with. Service staff from the service manager down were tops. They were amazing. Sales staff from the sales manager down need training or just outright need to be dumped. I shopped online. Several dealerships. Looking for an F-150. They had two that fit what I looked for. Had difficulty from the start and probably should have walked away then. Wanted to price out two trucks to see what worked for my down payment and loan. Salesman didn't want to do it, made it seem as though he couldn't. Took the sales manager to come in and do the side by side I wanted. Ultimately we did the deal on one with me taking the keys and delivering my trades that day and the following Monday. Because someone had smoked in it They were supposed to deliver it - detailed, and Ozone treated. The following Monday I call. Not ready- probably ready by 1:00. Call at about 12:15. Come up when you are ready. I arrive a little to 1:00. Hand over the keys to my trade a check and they deliver the truck without detail and the smell of smoke still present in it. Salesman is out there wiping the interior and exterior with canned cleaner and rags. I ask about it and the salesman says they contract out the detail and another sales person beat him to the detail. Also only one porter on duty. Tells me they can ozone it again and I can "drop it by" whenever I want to detail it. The next week I call the sales person and asked to schedule it for detail and to address the smoke issue and we settle on a date one month later. I ask if they will change the cabin air filter and he can't or won't commit to it. I place three calls to the sales manager who never returns my call. Only to get a call from the salesman saying that they can check on the air filter if the ozone treatment doesnt work. So no commitment still on this issue. A week prior to the "appointment" I find a cracked fog light so I call service to schedule it and get it scheduled to be looked at the same day of the "scheduled detail/ozone". They don't know anything about the detail or the ozone treatment. I bring it in on the appointment date which happens to be a wet rainy - snowy day...Service is great. On their game. The fog light is going to get checked. May be a warranty issue may not be. No big deal. I go to the reception desk and ask for the sales person. Regarding the detail and ozone and he isn't in. Nobody seems to know anything about the promised work except him. I flip my lid and two managers come out. One hangs back while the other listens to my complaints. She doesnt get it. The other steps forward and acknowledged they dropped the ball and said they will take care of it. They get an accounting of everything I am there for and give me a ride home. They send the sales man back to pick me up that evening and take me back to get my truck. They fixed the fog light and detailed the inside of the truck but since it was snowing not the outside ( understandable) and ozone it. So they fixed it- more or less. As he walks away the salesman says to bring it by any time and he well get it washed for me. No respect for my time and my dollar at all. No sense of real customer service. A lot for a customer who just spent THOUSANDS of dollars on one of their vehicles to have to go through just to get what should come with every single vehicle that rolls off of their lot as a sale - a freaking detail. You would think they would want their sold vehicles to sparkle and shine when they roll away. No. Save yourself some angst. Go to another Ford dealer. More

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OUTSTANDING Sales Team!!! I would like to personally thank and highly recommend Eddie Jones and Malik Adams for providing such a great buying experience! I started off by walki I would like to personally thank and highly recommend Eddie Jones and Malik Adams for providing such a great buying experience! I started off by walking in with a specific F-150 picked out from their online inventory. I was assisted by Eddie, we took a test drive and got the ball rolling. I spoke with both Eddie and Malik on the phone and via text over the next few days. Finished up the deal with Malik. Eddie and Malik were extremely professional, honest, personable and didn’t pressure me in any way! They were easy going, pleasant and genuinely passionate about earning my business. I did a lot of shopping around so they definitely earned it! I was highly impressed with their ability to fairly negotiate and provide a deal that both parties felt good about. 5 Star, outstanding customer service! Thanks guys! -Jake and Kayla Hoffmeister More

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