Ed Troutman
Ed Troutman at Toyota of Easley

Ed Troutman

Service Manager

Toyota of Easley

5643 Calhoun Memorial Hwy
Easley, SC 29640

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4 Reviews
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4 Reviews

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4 Reviews of Ed Troutman

June 02, 2026

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Employee Rating

Purchased a used 2023 Tacoma with 20k on it. Took delivery on Friday and had it in the shop on Monday. Vehicle had a drivability issue. They said there was nothing wrong with the vehicle so I as More

by jmcd5071
Trade-in Experience
Recommend Dealer
No
Jun 02, 2026

Toyota of Easley responded

jmcd5071 Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to address your concerns. After your visit, our Shop Foreman personally road-tested the vehicle with you to better understand the condition you described. The vehicle's operation was evaluated by our team and discussed with Toyota. The Tacoma's engine and transmission are designed to continuously optimize performance and fuel economy by operating at lower engine speeds whenever possible. While we understand that the driving characteristics associated with this strategy may not meet every driver's expectation, Toyota determined that the vehicle was operating as designed and that no repair was required. Although we recognize this was not the outcome you were hoping for, our team took your concerns seriously, verified the condition you described, and worked directly with Toyota to seek additional guidance. We appreciate your many years of loyalty to the Toyota brand and regret that this experience did not meet your expectations. Please reach out to me personally if you have any further concerns. Ed Troutman Service Director

April 17, 2026

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Employee Rating

Excellent service from beginning to end. They are professional, responsive, and efficient. Work done is top quality. More

by flemingfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tucker Norris

Apr 20, 2026

Toyota of Easley responded

Thank you for your 5 star review. We appreciate you servicing your vehicle with us.

April 04, 2026

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Employee Rating

Services two vehicles with Toyota and they refused to give sales on current tires sales More

by yardpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jacinda Beaudoin

January 08, 2026

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Employee Rating

The service department was amazing even thou it was my first time visit Friendly professional and had me in and out Everyone had smiles on face and answer all my question and did not pressure me into More

by Cynthia02parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Toyota of Easley responded

Thank you for the 5 star review, Cynthia. We appreciate your kind words.

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