Ed Troutman

Toyota of Easley responded

Thank you for your feedback. We truly appreciate you trusting us to service your vehicles and for taking the time to share your experience. It was a pleasure speaking with you during your visit. I do want to clarify that the tire promotion you referenced is specific to Toyota vehicles, which is why we were unable to apply it to your Lexus at that time. I was not aware of that exclusion myself. I completely understand how that could be frustrating, especially when you service multiple vehicles with us. We truly value your continued business and loyalty. As a gesture of appreciation, we would like to offer you a complimentary [tire rotation / alignment check / $50.00 off your next service] on your next visit. If you have any questions or would like help reviewing current offers that apply to your vehicles, please don’t hesitate to reach out. We look forward to continuing to serve you.

Toyota of Easley responded

Thank you for the 5 star review, Cynthia. We appreciate your kind words.