Ed Teshima

Monrovia Chrysler Dodge Jeep Ram responded

Rudy, Thank you for this wonderful review! Fast, honest, and great customer service all around, that's exactly what we strive for!

Monrovia Chrysler Dodge Jeep Ram responded

H B, Thank you for this excellent review! We're glad Hansel and Mark provided a relaxed, stress-free buying experience, and that our finance manager made the paperwork process quick, clear, and professional. Congratulations on your new car and thank you for your recommendation

Monrovia Chrysler Dodge Jeep Ram responded

Christian, We sincerely apologize that your experience fell so far short of the standard we strive to deliver. We would very much welcome the opportunity to learn more about what went wrong and work toward making things right. Please don't hesitate to reach out to us directly at your earliest convenience so we can address your concerns properly. Respectfully, Monrovia Chrysler Dodge Jeep Ram

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your continued loyalty and for this wonderful review! We're thrilled Javier's prompt check-in and the collaborative effort of our entire service team made your most recent visit such a smooth and efficient experience. Identifying and resolving every concern within the estimated timeframe is a standard our team works hard to uphold and it's wonderful to hear that came through so clearly. We truly appreciate your recommendation and look forward to welcoming you back for every future service need!

Monrovia Chrysler Dodge Jeep Ram responded

Knowing that our team's transparent communication and frequent updates made you feel genuinely well taken care of throughout the entire process means everything to us. We never want any customer to feel left in the dark and we are so glad that came through so clearly.

Monrovia Chrysler Dodge Jeep Ram responded

Leonardo, We're so pleased to hear that Xavier delivered such a helpful and attentive experience. Knowing that he made himself personally available for any future needs is exactly the kind of customer-first commitment we are very proud of. We'll be sure Xavier hears your kind words and we look forward to welcoming you back in the future!

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for the review! We’re happy Tim took the time to explain everything and that Eduard helped make financing easy and stress-free. We appreciate your recommendation and look forward to helping you again!

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent service visit fell short of the standards we strive to uphold, particularly regarding pricing and the friendliness of our team. This is not the experience we want for any customer, and we have shared your comments directly with our service leadership for immediate review and improvement. We value your input as it helps us get better, and we hope you’ll consider giving us another opportunity to earn back your trust in the future.

Monrovia Chrysler Dodge Jeep Ram responded

It’s great to know the team made you feel welcomed and that Mario was helpful every step of the way. We’re grateful you chose Monrovia CDJR!

Monrovia Chrysler Dodge Jeep Ram responded

Rico, We're so pleased to hear that we delivered on our promises by getting you in and out efficiently with the vehicle you wanted at your requested price. Our entire staff takes pride in providing kind and welcoming service, and we're honored to have earned your strong recommendation. We appreciate your business and look forward to serving you in the future.