Ed Rubino

Headline: Bait and Switch Alert — Hidden Fees Galore Avoid this place if you value your time and money. I came in for a used car advertised at $17k, but by the time they sat me down, the price h Galore Avoid this place if you value your time and money. I came in for a used car advertised at $17k, but by the time they sat me down, the price had ballooned to $22k. That’s $5,000 in hidden fees that were never mentioned online or over the phone. When I tried to negotiate, they insisted on starting from the $22k "out the door" price instead of the advertised $17k. This is a classic bait-and-switch. Extremely dishonest pricing and a total waste of a trip. More

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I was interested in a used car advertised at $28,999. After a test drive they offered it to me for $34,000 ! they wanted me to pay for the preparation for sale, and $800 for the title prep, among other After a test drive they offered it to me for $34,000 ! they wanted me to pay for the preparation for sale, and $800 for the title prep, among other xx. Even their sales contract stated title cost of $499. Eventually we got to a reasonable figure and I bought the car in Oct '24. They called a few weeks later to say they had the title and I can pick it up. I asked why THEY had MY title and was told " that's the way we do it". I asked them to mail it to me (it's a 90 minute round trip from my home), and she said that they would. MULTIPLE calls later, I was told it had been mailed on Jan 29. It didn't arrive and I left several voice mails. Called this morning and was told "we have your title here" - no explanation despite questioning. I asked for it to be mailed and the answer was "can you pick it up? It costs $40 if you want us to mail it - do you want to pay over the phone?". UNBELIEVABLE. They charged me $237.00 DOCUMENT DELIVERY FEE, and they need another $40 to mail it! CROOKS. I don't understand why DMV would issue the title to anyone but the owner, especially since no loan - I paid with a cashier's check. I'm calling DMV, and probably my lawyer. More

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Be mindful with this dealership as they do not go out of their way to make sure the customer is 100% satisfied. I was. Given my brand new 2025 vehicle with 2 dings and a scratch, and while the dealership sa their way to make sure the customer is 100% satisfied. I was. Given my brand new 2025 vehicle with 2 dings and a scratch, and while the dealership said they would fix, who wants a vehicle already flawed. They had an exact model on the lot but wouldn’t give me that one. So I was left with “take it today” and then it was up to me to miss work another day and drive all the way back, have them try and fix it, wait, then drive all the way home. I was going to be given nothing for my troubles, but after voicing my concern they gave me a$25 gift card. Really? I saved them hundreds of dollars in financing fees by taking the vehicle off their lot sooner. Be careful with the salesperson Yurii, and CJ and especially the general manger who both did not seem to have any compassion. More

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The Start of a New Relationship, It has recently come to my attention, after my previous post, that the upper management at Global Auto mall, was not aware my situation. Mr Ed Rubin, called me promptly to my attention, after my previous post, that the upper management at Global Auto mall, was not aware my situation. Mr Ed Rubin, called me promptly to start the process of resolving the open issues. He immediately opened communication with the Parts/Used Cars Department, and forward momentum began. He was true to his word. In the rush to explain my position, a very dear and honest man was caught in the fray. Bruno a very professional finance manager, who eagerly took up my cause, should be praised for going above and beyond and trying to halt any unfortunate fallout. The ship has been righted. The lesson here. Get all things in writing. If you have issues, document them and present them in a humble even tone. A life raft was given to me by Mr. Ed Rubino, and all his team is rowing. More

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This was by far the best new car purchase & delivery we have ever experienced! Ed Rubino the General Manager, Antoine Gratz & Julio Ruiz in Sales, and Dario Albarron the Finance Manager (and we can't forge have ever experienced! Ed Rubino the General Manager, Antoine Gratz & Julio Ruiz in Sales, and Dario Albarron the Finance Manager (and we can't forget Chase who finalized our paperwork-Let's Go Mets!) made the purchase of our 2022 Hyundai Tucson XRT smooth, fast, and informative. We left knowing exactly how much we were paying and exactly how to use every single bell and whistle in and on the vehicle...and there are a ton of them! Thank you Global, you have made a new life-long customer! Michael & Nikki More

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Don’t lease the car they manipulate the numbers with increasing the price and then they reduce it and say we can’t go lower than this. Then they will go to senior manager and do some drama increasing the price and then they reduce it and say we can’t go lower than this. Then they will go to senior manager and do some drama More

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UPDATE10/30/2020Ed Rubino, the General Manager of the UPDATE10/30/2020 Ed Rubino, the General Manager of the dealership contacted me directly to resolve the issue. While they were not able to cover the UPDATE10/30/2020 Ed Rubino, the General Manager of the dealership contacted me directly to resolve the issue. While they were not able to cover the $900 we had a productive conversation about how to mitigate this happening on a future lease. He clarified that the intent of his sales associate Julio Ruiz was not to confuse or deceive. Going forward we had a pleasant discussion about the steps that should be taken to ensure that this does not happen again. As someone who is new to leasing a car, I am pleased with the outcome and will continue to lease from the dealership because of the way they handled this situation. ORIGINAL REVIEW 10/28/2020 Do not lease or purchase a car from this dealership, (MUST READ TO SAVE YOURSELF FROM HIDDEN FEES) Julio Ruiz, Mike Belmont, and Pete Metzger will say whatever it takes to get a deal closed even when that involves making inaccurate statements. Because of a lack of transparency and inaccurate statements and from their sales associate Julio Ruiz, I was stuck with a $900 end of lease bill on my Jeep. When it came time to turn in my 2017 Jeep Grand Cherokee at the end of my lease, I texted and then called Julio to ask if I should get the suggested end-of-lease car inspection from Chrysler Captial. I was over my milage and I wanted to make sure I did not get hit with any additional fees. He assured me that I did not need to get the inspection and that the dealership would "take care of me" on my next lease. (Read this as - We don't want you to get the end of lease inspection because then the dealership may have to pay more money on the end of your lease in order to incentivize you into a new car.) Sounded great. When I came in to see Julio, my wife and I asked numerous times "Will we be charged anything extra? Will we be charged for excess wear and tear? New Tires? Damage?" Every time we asked...Julio answered, "No...your car is in better shape than most of the cars that we see come into our dealership on lease returns." Fast forward 30 days and we receive a final bill from Chrysler Capital for $910 for tire damage. When I approached their sales manager, Mike Belmont, and Pete Metzger, I was told that they do not have the ability to pay this leftover balance with Chrysler Captial. So after being told that we would not be charged anything at the end of our lease when the final bill came and we were charged, Mike, Julio, and Pete would not hold up their end of the deal. This was our 3rd lease from Global and we planned on continuing our loyalty to the dealership, but after this, we will not be continuing our relationship based on a lack of standard business ethics. If you are in the process of returning a car with Global, make sure to get a full end of lease car inspection from the manufacturer. Go over the list thoroughly and have it in writing or Julio, Mike, and the Global team will present false information in order to get their deal done. I'll be making sure to post this review on the following sites to help other consumers: - Google Reviews - Yelp Reviews - Dealer Rater More

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Anthony was the most amazing person to work with. His knowledge and expertise of the business is unsurpassed. I came in with very direct intentions. "To just talk numbers" As I was pretty sure working a knowledge and expertise of the business is unsurpassed. I came in with very direct intentions. "To just talk numbers" As I was pretty sure working a deal would not be possible. Well after working with Anthony. Not only was a deal reached. I was able to drive out the showroom with not 1 but 2 Brand new vehicles. I will definitely refer Anthony to all my family and friends who are looking for a easy, seamless car buying experience. Thanks again Anthony More

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MUST READ!!! Purchased a certified pre-owned 2017 Dodge Ram 1500 from here. This is the first new vehicle I’ve ever bought which was exciting. Here is my experience... it wasn’t what I wanted it to be that Ram 1500 from here. This is the first new vehicle I’ve ever bought which was exciting. Here is my experience... it wasn’t what I wanted it to be that’s for sure! 1. Called the dealership and told them I will be coming to look at the vehicle I was interested in today. I live 2 hours away and I was told the vehicle is almost done being detailed so it will be done up arrival. 2. I Arrived at the dealership 4 hours later because I was running behind on my end. Truck was not done being detailed, so Jon Pierre my salesman (horrible) brought the truck out to me and it was still coated with wax, said to me and my wife... “truck looks great doesn’t it?... they aren’t done detailing it yet. But we can take it for a ride”. I replied, No thanks Jon, finish detailing it!?! Nope he insisted that we took it for a test drive so we did... coated in wax. Truck drove nice and it was exciting to be behind the wheel of a nice vehicle. By the way it took another 2 hours to finish the detail. Now I have a pissed off pregnant wife with me... great! 3. After the test drive we sat down to run some numbers with Jon. I was able to knock some money off the sticker price which was a plus, but it was like pulling teeth.. maybe even worse. We came to an agreement on the price so he wrote up the paperwork and got the ball rolling. He then tried telling me I need to sign all of this paperwork first before we go and run your credit to see what % interest I would be getting. Well wouldn’t you know it, if I signed all of these said papers, I would have legally signed into a contract stating that I’m buying the truck for this price without knowing the interest rates... little backwards if you ask me. It’s standard at most dealerships for them to run your credit first to see if you even qualify to buy a vehicle... not this one apparently. 4. I get the vehicle home and I’m totally in love with it! After a couple days I noticed a bunch of the tire shine that was applied to the wheels had whipped up onto the bed of the truck so my wife went and wiped it off for me. She had noticed some flaws in the paint on the drivers side passenger doors and bed. I took a close look at it and come to realized that whole side of the truck and been in a accident at some point and the person that owned it before me hired a horrible body shop to fix the work. I was pretty worked up, I will call the dealership in the morning since they sold me a vehicle that was in an accident but didn’t tell me it was in an accident. 5. There was a Heavy rainstorm that night/morning... I hopped into the truck to go get coffee and noticed the moonroof had been leaking.. not just leaking a little bit.. but ALOT. It flooded the whole headliner, it was all over the dash buttons, pouring out of the A Pillars and my seat was damp. At this point I was absolutely livid. I immediately contacted the state of New Jersey lemon law and discussed my matters with them, they directed me to an attorneys office for the state of New Jersey that handles these matters. Short and sweet, I can take the dealership to court for not disclosing all of these issues and they will have to fix everything at there cost. It would only cost me 50.00 for “fees” and the state would Appoint me an attorney. 6. Finally I called the dealership and spoke with used car manager Craig Horsch. Craig was very understanding and wanted to see the vehicle to make things right! I went down to the dealership and met with Craig, he agreed that it was in accident after showing him everything I found wrong with the paint. Also agreed that the moonroof drain plugs were most likely clogged causing the water issue. He took the truck over to service and they cleaned the drain plugs, they were clogged. Craig was very sorry for everything and agreed this should all be fixed. Now Craig had to talk with the General Manager Ed Rubino about the body damage. At first they offered to give me 500.00 cash for the issue or they would buy the truck back... I pretty much told Craig no thanks, that’s a kick in the balls, I will just take you to court for fifty bucks and you will have to fix everything regardless, then I’m going to contact the local news station and do a nice report across the street with your dealership in the background. Craig went back up to see Ed to relay the message. Ed decided to get off his chair and come down and take a look, pretty much kicked me in the balls again after looking at the truck, he asked me what I wanted. Told him I want all the paint fixed, put a new headliner in and add on a bumper to bumper 100k warranty to cover any future electrical issues. He literally laughed in my face, we exchanged words, I told him again I will just take you to court and you can pay for it and your lawyer fees. I’m pretty sure he didn’t believe me so he decided to call his lawyer and discuss the issue. Low and behold... his lawyer said it would be cheaper to just fix it than to pay my fees. WOW! Honest truth, Craig is truly a kind hearted fellow and felt my pain and agreed with what I wanted was fair. Ed Rubino... you don’t want to know what I think about this guy, you should still be ashamed of yourself. John Pierre.. was pretty much clueless when it comes to selling a car, or was he playing dumb? The body work was over 4000k , headliner was most likely around 1,000 installed and who knows what the extended warranty costed them ( would have costed me 1,500 at the time of sale) They took care of everything and gave me a rental. If this would have happened to your average person, you wouldn’t have gone to the extent I did and would have gotten hosed. If you go to this dealership make sure you stand your ground, don’t put up with there bullshit and give it back to them. Know your rights and come prepared. I had the opportunity to take them to court, looking at it now, I should have.. I would have gotten what I wanted and maybe even exposed something else going on there??? The truck was purchased from a auto auction up north, sent to this dealership, went through the extensive “Certified” pre owned inspection, was detailed twice by there shop and my pregnant wife from PA was the only person to notice something wrong with the paint? Hmm, makes you think? My rating; Dealership: zero stars Ed: zero stars Jon: zero stars Craig: five! Ed tells me after he agreed to pay for everything “ make sure you leave a good review” I told him it might not be good but it will be honest. More

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Best car buying experience ever! Let me take the time to properly thank Ken Harris for HELPING me, not selling me, my new car!!! This guy right here has been guiding me every step of Let me take the time to properly thank Ken Harris for HELPING me, not selling me, my new car!!! This guy right here has been guiding me every step of the way for the past 5 months! No matter how many questions I had, no matter how determined I was to buy a GMC in the budget I was lookin for, no matter how many other dealerships I spoke to along with him, no matter how picky and annoying I was 😜... he never hesitated to advise me 💯 The realest car sales manager you will EVER meet. He didn’t waste my time showing me cars that wouldn’t fit my budget, he went above and beyond working out the best deal for me, got me into a reliable 2018 Chevy Equinox (didn’t even know what that was before I got there 🤷🏽???) that has features that work perfectly for my family and that’s what’s most important. If you are tryna be Bougie on a Budget.... stop playin, go see “Ken Harris (The car Guy) at Global On Rte 22! You will not be disappointed 👌🏽 👌🏽THANKS KENNY!!! More

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