Ed Obrien
Ed Obrien at Lombard Ford
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Ed Obrien

Used Vehicle Manager

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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22 Reviews
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22 Reviews

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22 Reviews of Ed Obrien

February 09, 2024

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Employee Rating

Purchased a new car, Rob was wonderful and helped me through the whole process. For years we’ve bought our cars through Lombard Ford and have always had them serviced there. Everyone in all departments More

by jtibbets
Recommend Dealer
Yes
Feb 12, 2024

Lombard Ford responded

A big THANK YOU for all your years of buying and servicing here at Lombard Ford. Always grateful for your business. Enjoy that vehicle and stay safe out there on the road. Your friends at Lombard Ford

May 31, 2023

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Employee Rating

I came in for an extended warranty issue. John was very polite and the service was done in a short amount of time. More

by DCSREDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli

Jun 01, 2023

Lombard Ford responded

We're happy to hear that John was able to assist you to your satisfaction. Thanks for letting us know. Enjoy your summer! Your friends at Lombard Ford

June 23, 2022

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Employee Rating

I asked before dropping my vehicle off on a Monday if they were sure it would be done the next weekend was told that the job would only take a few days. I never heard back from the so I called on Thursda More

by CPAYSON1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Steven Weir, Drew Paris, Kyle Greenberg, Jeff Weir , John Cersoli, Samantha Doyle, Mark Jones, Alan Katz

Jun 23, 2022

Lombard Ford responded

Your paperwork actually reflects 13.4 hours of work that Ford was willing to pay for. The biggest issue was that it ended up being more then the manifolds which isn't something that we could see until we got in there and then we had to get permission from Ford and more parts which that takes time. Your egr outlet tube was cross threaded so that had to be fixed you had 4 manifold bolts that were broken that had to be drilled out and the threads cleaned up which took more time because if you aren't able to drill them out and save that then you have to replace the head. So we needed extra time and parts to perform the job properly. Tech time used to actually work on your vehicle was 32.2 hours the rest of the time it was down in waiting on parts and approvals from Ford warranty. It was the one and only time we've ever seen your truck and I apologize that it took longer then expected but we want to fix things properly and make sure we follow Ford's policy and procedures so we can get paid something for the work we did. You also tagged a ton of people in your post including one person who has been home since the start of covid with health issues and a couple others who have no idea who you are so I am not sure why you would get them involved and hurt them. Again I due apologize for the amount of time it was here but there are always unforseen things that can arise when you are doing work that involves taking parts off the motor especially on a vehicle that isn't serviced here and has never been seen here.

February 28, 2022

Dealership Rating
Employee Rating

Very knowledgeable salespeople. Would buy again from this dealership. Very helpful and kind people. test More

by sbvhpc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Katz

December 29, 2021

Dealership Rating
Employee Rating

I've purchased Fords from Lombard for over 20 years. Their integrity and their knowledge of all of their car/ truck lines is the best I've experienced, but overall it is their honesty that brings me bac More

by FAST427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Darryl Case, George Fogarty, Drew Paris , Dave Bettigole and Rob Lombard

Dec 29, 2021

Lombard Ford responded

We can't thank you enough for your business, and thank you for sharing your thoughts with others. You're always a pleasure to work with sir. Happy New Year. May you be healthy and happy in 2022. Your friends at Lombard Ford

May 23, 2021

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Employee Rating

This was a great buying experience thanks to Dan and the entire team at Lombard! We would not hesitate to purchase a vehicle from them again in the future. In fact, they will be our go to place for new or u More

by bouch_4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Weir , Mark Jones, Daniel LoRusso

May 24, 2021

Lombard Ford responded

Thank you so much for your kind words and thoughts. We will always be happy to see you for any reason. You were a pleasure to do business with. Your friends at Lombard Ford

May 17, 2021

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Employee Rating

We having been buying cars from Lombard Ford for at least 20 years. Always got great cars, great services and pleasant experience from the owner to the sale team and service department. More

by Scott Hartley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Jones

May 18, 2021

Lombard Ford responded

We are always happy to assist you Scott. We're glad you were able to find what you were looking for this time as well. We truly appreciate your business. Your friends at Lombard Ford

May 01, 2021

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Employee Rating

Great service and excellent crew. I've been going to Lombard Ford for several years now and not once have I been disappointed with their service. More

by SPIRIT_ANGEL12721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Darryl Case, Steven Weir, George Fogarty, Drew Paris , Polly Brancato, Mark Jones, Daniel LoRusso

May 03, 2021

Lombard Ford responded

Thank you for your kind words. We're always delighted when we learn we are providing great service. Thank you for your patronage. Your friends at Lombard Ford

February 12, 2021

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Employee Rating

This is one of the best dealerships I have ever worked with. Rob Lombard has a great team of people working for him and they all treat you like you are the most important customer. My truck wash washed, w More

by RandyHale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Steven Weir, George Fogarty , Mark Hoxie, Mark Jones, Daniel LoRusso

Feb 12, 2021

Lombard Ford responded

It was our pleasure Randy. So glad you're happy with your truck and our staff. We never get tired of hearing that our customers are satisfied with their experience here at Lombard Ford. Your friends at Lombard Ford

January 23, 2021

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Employee Rating

The absolute best experience I have had purchasing anything. Mark Hoxie my salesman made the choosing of what vehicle would be best for me both for my personal use and my budget a fun and stress free More

by Chris.beres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steven Weir, George Fogarty, Emma Allen, Drew Paris , Polly Brancato, Mark Hoxie, Jeff Ingraham, Mark Jones, Daniel LoRusso

Jan 25, 2021

Lombard Ford responded

Thank you Chris for taking the time to share your feelings with us. We're happy to have you in the family sir. Make sure you reach out to us with any questions or concerns. Your friends at Lombard Ford

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