Ed Hicks

It was a great experience. The customer service was superb and we got out before they communicated time. The customer service was superb and we got out before they communicated time. More

by aunchelle96 Verified Customer Verified Customer

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I recently purchased a 2024 Volkswagen ID. 4 from Clay Cooley Volkswagen in Richardson, TX, and the experience was outstanding. J, my salesperson, did an exceptional job understanding my needs 4 from Clay Cooley Volkswagen in Richardson, TX, and the experience was outstanding. J, my salesperson, did an exceptional job understanding my needs and worked closely with me to ensure I got a vehicle that fit within my budget. The entire staff, from sales to finance, was well-mannered, respectful, and never pressured me into making a decision I wasn't comfortable with. They did a remarkable job earning my trust and business. I highly recommend Clay Cooley Volkswagen for anyone in the market for a new vehicle! More

by GEENAMJ Verified Customer Verified Customer

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This is my 4th time getting a car from Bryan Bauer and 1st time dealing with J Kval( what a sweetheart. It is always a pleasure coming here and getting a new car. I do appreciate their time dealing with m 1st time dealing with J Kval( what a sweetheart. It is always a pleasure coming here and getting a new car. I do appreciate their time dealing with me. Thank you. More

by ranaz123 Verified Customer Verified Customer

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Great staff and customer service! Will be back in the future. Love the new facility. Will be back in the future. Love the new facility. More

by brandon_hill_87 Verified Customer Verified Customer

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I’ve been waiting 2 1/2 months for my equity check and every time I speak to someone they say I’m gonna get back to you and they never do. This has happened six times. Nick was wonderful selling me the ca every time I speak to someone they say I’m gonna get back to you and they never do. This has happened six times. Nick was wonderful selling me the car but Clay Cooley has been absolutely terrible at communicating why I have not gotten my equity check. Can you please help with that Michael darden is my name my number is 214-514-2269. More

by michaeldarden99 Verified Customer Verified Customer

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My overall experience with Clay Cooley Volkswagen has been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not mad been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not made and additional, new issues were found all over the vehicle including scratches all around the car and noticeable chips in the windshield. It’s as if someone at the dealership had been recklessly driving the car I purchased for two weeks. The sales person, Marshall Picard, also drove the car through the tollways without notice leaving a toll bill in my name. Promises to detail, buff out, and remove paint marks and scratches were made by Marshall Picard and the finance manager, Jeffrey Dean. My frustration and disappointment with the lack of assistance and response I have encountered has been overwhelming. I have made multiple attempts to seek help regarding ongoing issues with the vehicle I purchased from the dealership. Despite my repeated efforts, I have not received any satisfactory assistance or even a response to my submitted email and phone contact with the General Manager, Ed Hicks. The lack of response at all levels has been incredibly disrespectful and not aligned with what I should expect as one of your newest customers. I expected a commitment of service and professionalism from your dealership and unfortunately, my initial experiences have fallen far short of these expectations. More

by Disappointed Customer Verified Customer Verified Customer

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Love clay cooley Volkswagen in Richardson helpful here with everything I need n more thank yall with everything I need n more thank yall More

by KIMGRAVES329 Verified Customer Verified Customer

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Always the BEST experience at Clay Cooley VW service and sales, very helpful every time sales, very helpful every time More

by MANDPHOMESERVICES Verified Customer Verified Customer

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Easiest, seamless and best vehicle purchase I have ever made. See you on next purchase. made. See you on next purchase. More

by mbauer4121@gmail.com Verified Customer Verified Customer

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“K. J.” was so good about keeping me informed as to when the driver would be ready to pick me up at home. Super nice guy on the phone. Also, everyone ther J.” was so good about keeping me informed as to when the driver would be ready to pick me up at home. Super nice guy on the phone. Also, everyone there was helpful no matter what I needed at the service building for 50K Mike checkup. I had misplaced my Family Plan Ins papers but a man in the sales and finance building knocked his socks off to get me a hard copy and determined I did have the 5 yr plan. Until 2028. Was not sure and since I’m moving and driving out of state I really needed to know these things. My day was better all in all. More

by mamamel1953 Verified Customer Verified Customer

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