Ed Colton

I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months o This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023. More

Report | Print

Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership. More

Report | Print

As usual I received prompt excellent service and my car was finished when promised. Love the service I get here. was finished when promised. Love the service I get here. More

Report | Print

Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me. More

Report | Print

Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody More

Report | Print

You Have to schedule three different appointment with these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appoi these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appointment win I was in warranty And den make antother appointment To get it fix To found out that the warranty expired And den wanna charge us thousands of dollar to get it repaired win the prolongé the work..and let the warranty expired More

Report | Print

Very professional on time and quality work. No pressure and very friendly and the facilities were well maintained 👍 and very friendly and the facilities were well maintained 👍 More

Report | Print

Outstanding service recommend some things checked on recalls everything is up to date, I was pleased! recalls everything is up to date, I was pleased! More

Report | Print

Mr. Jordan spent the entire day working with us to make sure we got a vehicle! He was amazing! So so so above and beyond! I highly recommend him for your car purchase! Could not be happier! sure we got a vehicle! He was amazing! So so so above and beyond! I highly recommend him for your car purchase! Could not be happier! More

Report | Print

Salesman mike did a fantastic job getting me into a vehicle that I had wanted Great job mike. I would recommend anyone to Casey Kia vehicle that I had wanted Great job mike. I would recommend anyone to Casey Kia More

Report | Print