Ebrima Jallow

On buying our third Highlander from this dealership, we were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific co were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific configuration. Over the next three months, our salesman, Ebrima Jallow, called numerous times with alternate vehicles that were on the lot. Finally frustrated, we wanted to know when the specific vehicle ordered would arrive. Ebrima admitted he never ordered our car ! On going to the GM we received no satisfaction or apology. Ebrima finally ordered our vehicle after a three month delay. Then the safety hold by Toyota stopped all deliveries on Grand Highlanders for months. Finally our vehicle arrived after 10 months with never an apology from anyone at Maplewood Toyota. Needless to say, we have gone from loyal, long time customers to Never Again ! More

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Everyone was very kind and helpful! We had a great experience. Emmanuel made things very easy We had a great experience. Emmanuel made things very easy More

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Friendly staff , did not like how long it took to get a car three months is a little too long. 😕 But Maplewood Toyota was always keeping info on the car car three months is a little too long. 😕 But Maplewood Toyota was always keeping info on the car More

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I was a good service. processing was excellent. i will buy another car same dealership again. processing was excellent. i will buy another car same dealership again. More

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Exceptional customer service,very respectful and clear and concise explanation of the details of the business and concise explanation of the details of the business More

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Thank you for all of you guys good Sellars we so appreciated .thank you again appreciated .thank you again More

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Working with the sales team at Maplewood Toyota was a very positive experience. Andy, Terry & Mark made a very stressful experience for me a positive one. Thank you so much! very positive experience. Andy, Terry & Mark made a very stressful experience for me a positive one. Thank you so much! More

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Great customer service. Friendly staff. Enjoyed the experience of buying from them and our guy was awsome. Friendly staff. Enjoyed the experience of buying from them and our guy was awsome. More

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Embria was very helpful and very knowledgeable. He even went as far as programming and linking up my phone with my new Camry. He updated and on every detail on my car while I was waiting for new ca He even went as far as programming and linking up my phone with my new Camry. He updated and on every detail on my car while I was waiting for new car to be delivered. He’s great individual and thank him for the smooth experience. More

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Bought a certified Toyota RAV4 from Maplwood and my experience was great. EBRIMA Jallow made is super easy. Will definitely recommend! experience was great. EBRIMA Jallow made is super easy. Will definitely recommend! More

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