Earl Mosby

The service department goes above and beyond to meet my expectations. Even if they are short staffed, they try to accommodate me with my demanding schedule. Earl and Mike do a fantastic job answering my qu expectations. Even if they are short staffed, they try to accommodate me with my demanding schedule. Earl and Mike do a fantastic job answering my questions in regards to my repairs and future things that are needed. More

by Michelle Verified Customer Verified Customer

Report | Print

We paid a large sum of money for services. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. More

by Bphccrp Verified Customer Verified Customer

Report | Print

Vehicle was delivered with so many issues. Dealer seemed like they would help at first but has since refused to service the vehicle, return calls or emails. Brand vehicle with 600 miles almost Dealer seemed like they would help at first but has since refused to service the vehicle, return calls or emails. Brand vehicle with 600 miles almost undriveable. More

Report | Print

Koons provides excellent pickup and return service. The service representatives are polite and professional. My car always returns in tip top shape. I highly recommend Koons Ford and Lincoln as my fav The service representatives are polite and professional. My car always returns in tip top shape. I highly recommend Koons Ford and Lincoln as my favorite. More

by LSEBORG Verified Customer Verified Customer

Report | Print

I appreciate the service. Earl is the best. He communicated with me the entire time. I was very happy. Earl is the best. He communicated with me the entire time. I was very happy. More

by JONATHANPEASTRIDGE Verified Customer Verified Customer

Report | Print

I already replied when they serviced my Corsair on February 21st. They did an excellent job and everything worked out smoothly. February 21st. They did an excellent job and everything worked out smoothly. More

by MARGOSILVEIRA97 Verified Customer Verified Customer

Report | Print

Everyone was helpful and responsive throughout the processes. Any issues I had were addressed quickly. processes. Any issues I had were addressed quickly. More

by Gene P Verified Customer Verified Customer

Report | Print

Earl took great care of us. Service was fast and friendly. Thanks for everything guys Service was fast and friendly. Thanks for everything guys More

by BOBBYRUSS73 Verified Customer Verified Customer

Report | Print

Very professional staff. The Koons Team always goes out their way to make sure you are satisfied. The Koons Team always goes out their way to make sure you are satisfied. More

by Arussoibew747 Verified Customer Verified Customer

Report | Print

The buying experience was easy but given a 90 day warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a day just to get an answer. Manager “who was on our side and helping the situation” went MIA, to this day never returned a single call! We are new parents again with demanding jobs. We were left working full time trying to run a child to the sitter and another the other to after school activities in one car. We asked for a rental as our vehicle was still under warranty and physically just sitting in a shop not being touched for several weeks waiting for the Blue certification from Ford to approve the work, you would think we were asking the world of these people to make this situation better! Even our local dealership who had to do the repairs apologized and made it clear they had no affiliation with Koons whatsoever. Koons should have been our voice, should have advocated for us but didn’t. The person inspecting our Armada continued to “not show up” to do our inspection. We went without our vehicle for a month. The absolute worst, nightmare. We wanted to work with a business who put their customers first and this didn’t happen. We finally got our vehicle back and the work our local shop did was perfect but to have Koons have the Blue certification take care of the warranty work was terrible and to be honest, it felt like they were sitting on the vehicle waiting for the warranty to expire. What a shame. More

by kelly_mmandeville Verified Customer Verified Customer

Report | Print