Earl Ko

This was the second Lexus I have purchased from Herb Chambers, The purchase experience was very good - no surprises and everything went smoothly. Chambers, The purchase experience was very good - no surprises and everything went smoothly. More

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Great selection of vehicles. Our salesman, David Trolio did a terrific job taking us through the Lexus lineup and then quickly locating the vehicle we ultimately purchased. He ma Our salesman, David Trolio did a terrific job taking us through the Lexus lineup and then quickly locating the vehicle we ultimately purchased. He made the entire process easy and stress free. More

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I’ve been a customer of Herb Chambers for 20 years. On Saturday we went back to Herb Chambers to look to see what was available. We were greeted by James he let us look around. He came back around and On Saturday we went back to Herb Chambers to look to see what was available. We were greeted by James he let us look around. He came back around and asked if we had any questions if there was anything he can help.us with. He was able to answer a lot questions. I liked that he wasn’t pushy and gave us time.I hate going to car dealers and being pressured. He was very knowledgeable . He made the whole process smooth and works for the customer.. It was great dealing with James. I highly recommend him. More

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Best car buying experience! My second car from Herb Chambers in Sharon. They’re fantastic. My second car from Herb Chambers in Sharon. They’re fantastic. More

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Surprised about size of the dealership n all the employees. But very welcomed and a great experience with my purchase of the ls 500. employees. But very welcomed and a great experience with my purchase of the ls 500. More

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Very professional operation. Almost enjoyed it. Pleasant staff and my personal salesman was really excellent. Almost enjoyed it. Pleasant staff and my personal salesman was really excellent. More

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Rob W. was great in helping me to pick out and test drive a new Lexus. Every one at Herb Chambers was professional and I felt confident that I bought a beau was great in helping me to pick out and test drive a new Lexus. Every one at Herb Chambers was professional and I felt confident that I bought a beautiful new car at a good price. More

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Process was efficient without being high pressure sales. Came to agreement and processed paper work easily. Came to agreement and processed paper work easily. More

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Our overall experience with Xavier was positive. He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purcha He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purchase, he never tried to hard-sell the vehicle, which we really appreciated. However, our experience took a turn when we sat down with the finance manager, Earl. We asked if he could match or beat the pre-approval rate we had from our bank, and his response was, “Why does it matter if you’re only taking out a small loan?” That comment caught us off guard, it felt dismissive and unprofessional, but we kept calm and just wanted to get through the process. Things only got worse when we declined the additional packages he offered, simply because we didn’t need them. After that, Earl’s body language and attitude noticeably shifted, it felt like we were no longer welcome. We were really disappointed with his behavior. If we had the option, we would have preferred to work with a different finance manager. Despite that, we’re happy with Xavier and the service he provided. More

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Fadia was very responsive, extremely persona able, knowledgeable. The whole purchase process was so easy with her. knowledgeable. The whole purchase process was so easy with her. More

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