EDWIN WARREN

Check-in was efficient. Check-out was not. I was left waiting for my vehicle that was completed after Edwin went to lunch. I was on-site waiting and no one notified me that Check-out was not. I was left waiting for my vehicle that was completed after Edwin went to lunch. I was on-site waiting and no one notified me that the car was ready. I saw it parked outside. I brought the vehicle in for a low tire pressure warning. Edwin saw a screw in the tire. I asked him to have the service team check/inflate all tires in addition to the low tire. This did not happen. The “repaired” tire was overinflated and the other 3 tires were not touched. I had to bring the car to a gas station to properly sync the tire pressure in all 4 tires. My routine visit ended up taking over 2 hours plus an extra visit to the gas station. Inefficient service visit! More

by swhines Verified Customer Verified Customer

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Thank you for the excellent service. My car drives like it’s new again. I am referring my wife’s car to get serviced there. My car drives like it’s new again. I am referring my wife’s car to get serviced there. More

by arodswift Verified Customer Verified Customer

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See initial assessment of my experience 5 star. treatment. Keep it up every detail. Completed no one day treatment. Keep it up every detail. Completed no one day More

by nnpdfiveo Verified Customer Verified Customer

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Always great service and personnel are friendly, knowledgeable and helpful. Would recommend to anyone looking for a vehicle or service. knowledgeable and helpful. Would recommend to anyone looking for a vehicle or service. More

by PRVINYARD Verified Customer Verified Customer

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I can always get an appointment when I need one they are very courteous in the service department very courteous in the service department More

by hwatson7 Verified Customer Verified Customer

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I have been truly pleased with every aspect of my dealings with Southern Ford. I tell folks if they have worries about the car buying experience they will find a welcoming atmosphere at Sourhern dealings with Southern Ford. I tell folks if they have worries about the car buying experience they will find a welcoming atmosphere at Sourhern More

by Scottharmonica Verified Customer Verified Customer

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Edwin did an awesome job helping me get my truck inspected. After a bad experience at another local Ford dealer, it was good to have someone help me. After buying my Ford Truck out of state, I inspected. After a bad experience at another local Ford dealer, it was good to have someone help me. After buying my Ford Truck out of state, I’m looking for a home Ford dealer to service my truck going forward. More

by Ryan Hudson Verified Customer Verified Customer

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Edwin was courteous and professional. My appointment time was honored and the service seemed to be performed timely. My appointment time was honored and the service seemed to be performed timely. More

by COMPLIANCEGIRL Verified Customer Verified Customer

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Your system to schedule service is meaningless! My appointment only got me to see Edwin who was helping another appointment at my scheduled appointment time. ?? then after checking in with Edwin I My appointment only got me to see Edwin who was helping another appointment at my scheduled appointment time. ?? then after checking in with Edwin I had to wait for the next available technician. That's not a scheduling system at all. That's walk in service. Also I got my tire patched and the patch did not hold. Had to come back to get it patched again within 24 hours. Also I keep my headlights on auto so they always come on when I drive. Twice now the tech turned them off so I've been driving in the dark with no lights thinking they were still on. SAFETY HAZARD! DONT EVER DO THAT AGAIN! I'm DONE with you guys! More

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My car was done in a timely manner. Edwin and everyone at the Ford store is always very kind. Thank you for always taking care of my car(Penny) Edwin and everyone at the Ford store is always very kind. Thank you for always taking care of my car(Penny) More

by lishahaley Verified Customer Verified Customer

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